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Lipno.info - accomodation, services, infocentrum Lipno.card Terms and conditions

Terms and conditions

1. PREAMBLE

1.1. The General Business Terms and Conditions of the LIPNOCARD Programme are issued under legal regulations valid in the Czech Republic by company LIPNO SERVIS s.r.o., having registered office at Lipno nad Vltavou č.p. 307, 382 78 Lipno nad Vltavou, Company ID: 260 16 885, registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section C, Insert 9229 (hereinafter as “LS s.r.o.”).

1.2. The General Business Terms and Conditions of the LIPNOCARD Programme (hereinafter as "GBTC") regulate in detail the rights and obligations between the customer and LS s.r.o. concerning the LIPNOCARD Programme, especially as regards the terms and conditions applicable to the issuance and use of LIPNOCARDs, and the terms and conditions of purchasing goods or services within the LIPNOCARD Programme, whether executed remotely in the case of the online shop at the address www.lipnocard.cz between LS s.r.o. as a seller and a programme member as a buyer, or in establishments operated by LS s.r.o., Business Partners of LS s.r.o., or other entities, and at all times based on a contractual relation.

1.3. The objective of the LIPNOCARD Programme is to provide above-standard benefits to regular customers with respect to goods and services offered within this programme and utilizable at customers’ own discretion on the LIPNOCARD Programme online shop, in establishments of LS s.r.o. as well as establishments of Business Partners of LS s.r.o.

1.4. A LIPNOCARD (hereinafter as the “LIPNOCARD”) shall constitute a technical carrier and fully-fledged authorization element by means of which a programme Member shall apply discounts in selected and designated establishments and facilities of LS s.r.o., in establishments and facilities of Business Partners of LS s.r.o. or on the LIPNOCARD Programme online shop.

1.5. The acceptation points of sale where programme members may apply or use any benefits, discounts and services obtained through their membership in the LIPNOCARD Programme (hereinafter as the “Acceptation Points of Sale”) are locations of establishments operated by legal or natural persons in a contractual relationship with LS s.r.o. as the operator of the LIPNOCARD Programme; these persons are competent - in accordance with applicable legislation - to deliver products and services or provide discounts to the programme members and their establishments are indicated with the symbol of LIPNOCARD (hereinafter as the "Business Partner of LS s.r.o. ").

1.6. A contract entered into between LS s.r.o. and a Business Partner of LS s.r.o. shall be inaccessible to members of the LIPNOCARD Programme and the public in general. These contracts are subject to a duty of non-disclosure with regard to all facts contained therein. The contracts do not establish any direct rights or obligations for members of the LIPNOCARD Programme.

1.7. The list of current discounts, benefits and services, including any conditions of the application thereof, is included in current pricelists of goods and services available from the appropriately marked establishments and facilities of LS s.r.o., in the Acceptation Points of Sale and on the LIPNOCARD Programme online shop, operated by LS s.r.o.

2. MEMBERSHIP IN THE LIPNOCARD PROGRAMME AND MEMBERS OF THE LIPNOCARD PROGRAMME

2.1. Any natural person who fulfils the conditions for membership in the LIPNOCARD Programme as delineated hereinafter may become a member of the LIPNOCARD Programme. A legal or natural business person cannot become members of the LIPNOCARD Programme in the scope of their business activities.

2.2. 2.2. The membership in the LIPNOCARD Programme commences by registration on the website www.lipnocard.cz.

2.3. For registration, a valid e-mail address must be provided. Customers may register in the Programme in business establishments operated by LS s.r.o. or Business Partners of LS s.r.o., marked as a LIPNOCARD Point, where an access to computers and the Internet is provided to customers by LS s.r.o.

2.4. When customers register in the LIPNOCARD Programme, their membership in the LIPNOCARD Programme may commence only if consent to GBTC and personal data processing is given, to the extent specified in the registration section on www.lipnocard.cz. Following the registration, every member of the LIPNOCARD Programme is internally assigned his/her member identification number of the LIPNOCARD Programme.

2.5. For the purposes of the LIPNOCARD Programme, a member of the LIPNOCARD Programme is understood as:

2.5.1. a natural person above 15 years of age who performed registration and has opened a personal account in the LIPNOCARD Programme (hereinafter as a “Member of the LIPNOCARD Programme", personal account of the LIPNOCARD Programme hereinafter as the “Account”).

3. LIPNOCARD

3.1. LIPNOCARD (hereinafter as the "LIPNOCARD") shall be issued by LS s.r.o., whereas:

3.1.1. LIPNOCARD is issued for an indefinite period.

3.1.2. LIPNOCARD can be obtained from selected accommodators or issuing points, the list of which is provided on www.lipnocard.cz, in consideration of payment of a refundable deposit of CZK 100.00 for every card issued. If a LIPNOCARD is sent in a postal consignment, the consignment is sent by registered post and the total price shall include the refundable deposits according to the number of LINOCARDs issued plus postage as per the current pricelist of the relevant postal licence holder.

3.1.3. Members of the LIPNOCARD Programme may use LIPNOCARD for the application of client benefits. For this purpose, a Member of the LIPNOCARD Programme must assign his/her LIPNOCARD to his/her account (the “Activation of LIPNOCARD”). This step is carried out on the web interface www.lipnocard.cz, in the personal zone, section LIPNOCARD, Overview of cards, Add a card. Without assigning a card to the account - i.e. without the Activation of LIPNOCARD - it is impossible to use client benefits in the context of the LIPNOCARD Programme.

3.1.4. A LIPNOCARD may be used by persons who are not Members of the LIPNOCARD Programme. However, it this case, LIPNOCARD is anonymous and cannot be used within the LIPNOCARD Programme for obtaining client benefits.

3.2 LIPNOCARD is issued in the form of a touch-free chip card and always contains a QR code and unique WTP number.

3.3. LIPNOCARD enables loading of tickets / skipasses valid in the centre operated by LS s.r.o. or Business Partners of LS s.r.o. directly into the chip. The ticket / skipass is then activated by the first pass through the Ski Resort turnstiles. Entrance tickets to other attractions operated by LS s.r.o. or Business Partners of LS s.r.o. shall be activated at all times by the first pass through the turnstiles of the given attraction. These tickets are not loaded directly into the chip of LIPNOCARD, but a Member of the LIPNOCARD Programme obtains a unique QR code, which enables him/her to use the given ticket in this manner.

3.4. LIPNOCARD can be returned only at the main ticket offices of Skiareal Lipno. In such case, the deposit of CZK 100.00 shall be refunded for every returned LIPNOCARD, except for special VIP LIPNOCARDs, the charging of which is not subject to the payment of a refundable deposit. By refunding of the deposit under this subpara. of GBTC, a Member of the LIPNOCARD Programme does not lose loyalty points from his/her Account obtained before returning the LIPNOCARD, and the Member of the LIPNOCARD Programme is removed from the LIPNOCARD Programme.

3.5. Every LIPNOCARD holder is obliged to use his/her LIPNOCARD in compliance with GBTC.

3.6. On the day of the termination of membership in the LIPNOCARD Programme of a Member of the LIPNOCARD Programme, all LIPNOCARDs assigned to the given Member’s Account shall be automatically deactivated.

3.7. LIPNOCARD is non-transferrable.

3.9. In case a Member of the LIPNOCARD Programme does not have at his/her disposal the LIPNOCARD that has been activated and assigned to his/her Account, the Member is not entitled to use client benefits by virtue of the membership in the LIPNOCARD Programme, not even at a later datečně.

3.10. Authorized employees of LS s.r.o. and / or authorized employees of a Business Partner of LS s.r.o. have a right to seize a LIPNOCARD from a person who makes an unauthorized use of the same or uses the card in contradiction with GBTC. Where a LIPNOCARD is submitted to be used or is used by a third person on an unauthorized basis with consent of a Member of the LIPNOCARD Programme to the Account of whom the given card has been assigned, LS s.r.o. may block the service used in an unauthorized manner - i.e. to block a ticket / skipass / entrance ticket, and such ticket / skipass / entrance ticket shall not longer usable, without any refunds of the nominal price of the ticket / skipass / entrance ticket. A Member of the LIPNOCARD Programme to whose Account the given LIPNOCARD has been assigned has in such case a right to inquire about the reasons for blocking at the complaint ticket office of LS s.r.o. The complaint ticket office is specifically marked as such.

3.11. A Member of the LIPNOCARD Programme is obliged to protect a LIPNOCARD against loss, damage or destruction. Members must make sure that a LIPNOCARD is not made accessible to unauthorized persons.

3.12. In case of loss, theft or damage of an activated LIPNOCARD, a Member of the LIPNOCARD Programme is obliged to remove the LIPNOCARD concerned from his/her Account on www.lipnocard.cz without any undue delay (i.e. to deactivate the given LIPNOCARD). By deactivating a LIPNOCARD from the Account, all registered records and the settings of the Account of the Member of the LIPNOCARD Programme remain valid.

3.13. In case of loss, damage or theft of a LIPNOCARD, a Member of the LIPNOCARD Programme may obtain a new LIPNOCARD under para. 3.1. of GBTC. For using client benefits through a new LIPNOCARD, a Member of the LIPNOCARD Programme may assign - activate - the new card under subpara. 3.1.3. of GBTC.

3.14. Where a deactivated LIPNOCARD was equipped with a touch-free chip into which a skipass or ticket was loaded, a member of the LIPNOCARD Programme must solve the matter personally at a LIPNOCARD point, where LS s.r.o. shall transfer for the Member to the new activated LIPNOCARD the respective number of days from the skipass / ticket not completed on the day of deactivation of the original LIPNOCARD containing a chip into which the skipass / ticket was loaded.

3.15. A Member of the LIPNOCARD Programme is not entitled to be reimbursed the amount paid or a pro-rata amount of the price of a skipass / ticket or to be paid another form of reimbursement for consumed days as a consequence of a delay in deactivating a LIPNOCARD or a delay in reporting the loss, damage or theft of a LIPNOCARD. A Member of the LIPNOCARD Programme is not entitled to be paid any financial compensation or compensation in kind for points of the LIPNOCARD Programme drawn / used by third persons on an unauthorized basis on the day of the deactivation of a LIPNOCARD.

4. LIPNOCARD Account

4.1. In the framework of the LIPNOCARD Programme, every Member of the LIPNOCARD Programme is provided a personal LIPNOCARD Account.

4.2. A Member of the LIPNOCARD Programme may assign no more than 10 (ten) LIPNOCARDs to his/her Account.

4.3. A Member of the LIPNOCARD Programme can access his/her account on the website www.lipnocard.cz after entering the correct login e-mail and password.

4.4. The login e-mail and password is set up by every Member of the LIPNOCARD Programme and this e-mail and password are valid during the term of the membership in the LIPNOCARD Programme.

4.5. A Member of the LIPNOCARD Programme may change at any time the password to his/her Account, telephone number and address, provided upon registration in the LIPNOCARD Programme. A change of the login e-mail for the Account is possible only based on an application sent by a Member of the LIPNOCARD Programme to the e-mail address info@lipnocard.cz; the application must indicate the original login e-mail address.

4.6. A Member of the LIPNOCARD Programme shall administer the LIPNOCARD vouchers obtained by him/her and the LIPNOCARDs issued for him/her for the given Account in the LIPNOCARD Programme on his/her Account.

4.7. LS s.r.o. is not responsible or liable for any damage caused in connection with the access to the Account on www.lipnocard.cz. A Member of the LIPNOCARD Programme is obliged to keep secret and protect his/her login data for the Account in order to prevent any misuse thereof. LS s.r.o. is not liable for damage and other consequences caused by falsification or incorrectly entered data upon the formation, change or termination of the membership in the LIPNOCARD Programme.

5. LIPNOCARD LOYALTY PROGRAMME

5.1. LS s.r.o. reserves the right to issue a “special voucher” to a Member of the LIPNOCARD Programme. This voucher constitutes a special code that may be provided by LS s.r.o. to any Member of the LIPNOCARD Programme. The special voucher contains a special client benefit. If a Member of the LIPNOCARD Programme activates the special voucher by entering the assigned code on his/her Account, the client benefit is activated and is ready on a LIPNOCARD to be used by the client.

6. PROVISION OF CLIENT OR EMPLOYEE BENEFITS TO MEMBERS OF THE LIPNOCARD LOYALTY PROGRAMME 

6.1. A Member of the LIPNOCARD Programme has an option to use client or employee benefits in the form of discounts off selected services and goods offered by LS s.r.o. or Business Partners of LS s.r.o. A Member of the LIPNOCARD Programme purchases these services and goods at reduced prices upon production of his/her LIPNOCARD in the network of Acceptation Points of Sale, LIPNOCARD Points and / or the LIPNOCARD Programme online shop on www.lipnocard.cz (see Clause 7. of GBTC) for prices in CZK determined by LS s.r.o. or Business Partners of LS s.r.o. and valid at the time of the purchase.

6.2. For obtaining a discount in establishments of LS s.r.o. or Business Partners of LS s.r.o., an activated LIPNOCARD must be presented at the ticket office of the respective establishment, during the payment for the given service or goods. A discount cannot be applied after the service or goods have been paid.

6.3. The current overview of client or employee benefits for Members of LIPNOCARD Programme is available at all times on www.lipnocard.cz.

6.4. A Member of the LIPNOCARD Programme acknowledges that the overview of client or employee benefits and the provision of client or employee benefits as such for Members of the LIPNOCARD Programme are subject to changes. The offer of all client or employee benefits on www.lipnocard.cz is updated regularly by LS s.r.o. and Business Partners of LS s.r.o.

6.5. Holders of severe health disability cards (ZTP) or cards of severe health disability requiring accompaniment (ZTP-S) may exercise the entitlement for a discount off services / products in the sense of the pricelist at ticket offices of LS s.r.o. or Business Partners of LS s.r.o.

7. ONLINE SHOP OF THE LIPNO CARD PROGRAMME + SELF-SERVICE TICKET OFFICES OF LIPNO SKI RESORT (HEREINAFTER AS “SPSL”)

7.1. Ordering services: All services or goods on offer at the LIPNOCARD Programme online shop or SPSL are purchased based on an order and payment of a purchase price. Orders are understood as binding at the moment when confirmed by LS s.r.o. (shopping from www.lipnocard.cz) in the form of a confirmation of receipt of the given order sent to the e-mail address of a Member of the LIPNOCARD Programme entered upon registration.

7.2. The payment of a purchase price of a service is effectuated by a Member of the LIPNOCARD Programme on www.lipnocard.cz or SPSL:

7.2.1. by paying in money, using the services of GP webpay by clicking the button “PAY BY TRANSFER” (only for services that are to be used after 48 hours of the payment of the service) or “PAY BY CARD”, when the payment is debited from the bank account of the holder of bank account or payment card (according to conditions of interbank or intrabank transfer of money of individual banks), or in cash at the ticket office (Info Point) SPSL:

7.2.2. by combination of paying in money and a “DISCOUNT VOUCHER” of the LIPNOCARD Programme under these GBTC. In such case, the purchase is paid by clicking the button “PAY THROUGH INTERNET BANKING” (only for services that are to be used after 48 hours of the payment of the services), or “PAY BY CARD”, when the payment is debited from the bank account of the holder of bank account or payment card (according to conditions of interbank transfer or intrabank transfer of money of the individual banks) and by clicking the button “DISCOUNT VOUCHER”, i.e. by applying the DISCOUNT VOUCHER in the shopping bag in cases specified in para. 5.1. or subpara. 7.5.2.4. of GBTC, when the DISCOUNT VOUCHER is applied from the Account of the Member of LIPNOCARD Programme at the moment of payment.

7.3. LS s.r.o. reserves the right to extend or restrict the individual payment methods in relation to the individual services on offer at the LIPNOCARD Programme online shop.

7.4. After the payment is effectuated in any of the above manners under para. 7.2 of GBTC, the Member of the LIPNOCARD Programme shall be sent a confirmation of the receipt and payment of his/her order to the e-mail entered upon registration, including the type and nature of the service or goods ordered, together with a simplified tax document, and, in case of an order for services, information as to the period of provision of the service and the term of the contract. Simplified tax documents can be issued for clients at Info Points at request. 

7.5. Other conditions for shopping from the LIPNOCARD Programme online shop on www.lipnocard.cz or at SPSL:

7.5.1. For all services offered in the LIPNOCARD Programme online shop on www.lipnocard.cz or at SPSL, current purchase prices are given, and these prices are valid at the moment when an order is sent by a Member of the LIPNOCARD Programme. All purchase prices are quoted inclusive of VAT. Selected services are indicated with purchase prices subject to temporary restrictions (duration of offers). No discounts provided to Members of the LIPNOCARD Programme can be combined. In the case of shopping from www.lipnocard.cz, LS s.r.o. is the seller, i.e. company LIPNO SERVIS s.r.o., having registered office at Lipno nad Vltavou 307, 382 78 Lipno nad Vltavou, Czech Republic, Company ID: 26016885, registered with the Regional Court in České Budějovice under File Number C 9229, Tax ID: CZ 26016885.

7.5.2. Withdrawal from a contract for a service purchased from www.lipnocard.cz or SPSL:

7.5.2.1. A Member of the Programme acknowledges that, pursuant to Section 1840(1)(g) of Act No. 89/2012 Coll., the Civil Code, as amended by later regulations (hereinafter as the “Civil Code”), the provisions of Subdivision 1, Division 2 of the Civil Code, regulating the conclusion of contracts through a means of distance communication and obligations from contracts concluded outside business premises, including the option to withdraw from contracts in cases stipulated by the law, shall not apply to a contract for personal transport. Accordingly, a Member of the LIPNOCARD Programme may not withdraw from a contract in case of purchasing a skipass / ticket to the chairlift.

7.5.2.2. In conformity with Section 1837(j) of the Civil Code, a Member of the LIPNOCARD Programme cannot withdraw from a contract in case of purchasing any of the offered entrance tickets to the Treetop Walkway Lipno, entrance tickets to the Forest Kingdom Lipno, and a combination of these entrance tickets on the LIPNOCARD Programme online shop on www.lipnocard.cz or at SPSL, if the above performance is provided by LS s.r.o. or Business Partners of LS s.r.o. on a fixed date.

7.5.2.3. Unless the given performance under subpara. 7.5.2.2. of GBTC is provided on a fixed date, a Member of the LIPNOCARD Programme has a right to withdraw from the contract for purchasing entrance tickets to the Treetop Walkway Lipno, Forest Kingdom Lipno and a combination of these entrance tickets or a skipass, which contract has been concluded on the LIPNOCARD Programme online shop, as per Section 1829 of the Civil Code. A Member of the LIPNOCARD Programme is in such case entitled to withdraw from the contract without a reason being stated within 14 days by an e-mail sent to the e-mail address of LS s.r.o. info@lipnocard.cz or by registered post to the address LS s.r.o. Lipno nad Vltavou 307, 382 78 Lipno nad Vltavou, Czech Republic. The commencement of the above period is stipulated in Section 1829 of the Civil Code. If the contract is withdrawn from, the money constituting the purchase price of the given product shall be refunded within 14 days of the withdrawal by cashless transfer to the bank account of the Member of the LIPNOCARD Programme specified by the Member in the notice of withdrawal. For withdrawing from their contracts, customers may use the template form provided by LS s.r.o., available on www.lipnocard.cz.

7.5.2.4. A Member of the LIPNOCARD Programme may withdraw from a contract, except for contracts for provision of seasonal skipasses / tickets, from the moment of conclusion of the given contract until 23:59 hours on the day preceding the day on which the services based on the skipass / bikepass /ticket to the chairlift / entrance tickets or combinations are to be provided. The withdrawal from a contract is effective by a notice of withdrawal sent to the e-mail address info@lipnocard.cz. The e-mail must include the respective document, and - where received by the client - an exchange voucher and the client’s account number to which the purchase price paid should be remitted. In the event a contract is withdrawn from under this subpara. of GBTS, the purchase price of the skipass / bikepass / ticket to the chairlift / entrance ticket or a combination paid by the member of the LIPNOCARD programme will be remitted in full to the bank account nominated by the client, specifically within 14 days of receipt of the application. 

7.5.2.5. A failure of a Member of the LIPNOCARD Programme to use a service purchased does not constitute a reason for providing any financial compensation or substitutive performance by LS s.r.o.

7.5.2.6. In his/her Account, a Member of the LIPNOCARD Programme cannot change the date of the provision of a service purchased - skipass / bikepass / ticket to the chairlift / entrance ticket or a combination of tickets.

7.5.2.7. Complaints of services provided on the basis of purchased skipassess / bikepasses / tickets to the chairlift / entrance tickets or a combination of tickets are governed by business terms and conditions relating to the individual skipassess / bikepasses / tickets to the chairlift / entrance tickets or a combination of tickets issued by LS s.r.o. and Business Partners of LS s.r.o.

7.6. COMPLAINT RULES: LS s.r.o. is liable for defects of services in compliance with valid legal regulations, chiefly the Civil Code, in conjunction with applicable provisions of Act No. 634/1992 Coll., on the Protection of Customers, as amended by later regulations, and other legislation of general application. In the event a service or goods purchased contain defects, a Member of the LIPNOCARD Programme is obliged to exercise claims from defects (a complaint) within three days after the reasons for exercising a complaint are ascertained, or, in case of a service, on the day when the service was not provided in the agreed or customary scope, quality, quantity and date; failing that, the right to lodge a complaint shall be lost. Complaints must be asserted according to the nature of the given service either in person in establishments of LS s.r.o., Information Centre Lipno, by sending an e-mail to info@lipnocard.cz, or by sending a complaint in writing in the form of a postal consignment to the address LIPNO SERVIS s.r.o, Lipno nad Vltavou 307, 382 78 Lipno nad Vltavou. Based on the examination of a complaint lodged, LS s.r.o. shall decide on the manner of solving the complaint within 30 days of the day the complaint is asserted. During the complaint procedure, a Member of the LIPNOCARD Programme is obliged to provide LS s.r.o. with necessary assistance as required by LS s.r.o. Within the period of the complaint examination, a Member of the LIPNOCARD Programme shall be sent by LS s.r.o. the company’s opinion of the complaint and the method of remedy of the defects of the service or goods under complaint, specifically by e-mail or post.

7.7. If a Member of the LIPNOCARD Programme is not satisfied with the solution of his/her complaint provided by LS s.r.o. or believes that his/her rights have been violated by LS s.r.o., he/she has a right to contact LS s.r.o. and require remedy. In case of a consumer dispute from a contract of services arises between LS s.r.o. and the given consumer, and this dispute cannot be solved amicably, the consumer may file a motion for out-of-court resolution of such dispute with an entity concerned with out-of-court resolutions of consumer disputes, i.e. the Czech Inspection and Trade Authority [ČOI], Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Praha 2, e-mail: adr@coi.cz, web: adr.coi.cz.

8. CESSATION OF MEMBERSHIP IN THE LIPNOCARD PROGRAMME

8.1. Membership in the LIPNOCARD Programme shall cease:

8.1.1. by immediate cessation of membership in the LIPNOCARD Programme for reasons listed in para. 8.2 of GBTC;

8.1.2. by revocation of membership in the LIPNOCARD Programme under para. 8.4 of GBTC;

8.1.3. by termination of activities included in the LIPNOCARD Programme based on a decision of LS s.r.o.

8.2. Membership in the LIPNOCARD Programme shall cease with immediate effect if:

8.2.1. a Member of the LIPNOCARD Programme has misused benefits provided by the LIPNOCARD Programme, on the day such misuse and cessation of the membership is notified by LS s.r.o. to the e-mail of the given Member of the LIPNOCARD Programme, entered upon registration;

8.2.2. a Member of the LIPNOCARD Programme has violated these GBTC in another manner or violated business terms and conditions of any other services / products of LS s.r.o. or Business Partners of LS s.r.o., purchased or used through the LIPNOCARD Programme, on the day such misuse and cessation of the membership is notified by LS s.r.o. to the e-mail of the given Member of the LIPNOCARD Programme, entered upon registration;

8.2.3. a Member of the LIPNOCARD Programme has provided incorrect information in the application for registration, on the day the cessation of the membership is notified by LS s.r.o. to the e-mail of the given Member of the LIPNOCARD Programme, entered upon registration;

8.2.4. a Member of the LIPNOCARD Programme has used his/her LIPNOCARD in contradiction to GBTC or has allowed his/her LIPNOCARD to be used by a person different from the holder in whose name the same was registered, on the day the cessation of the membership is notified by LS s.r.o. to the e-mail of the given Member of the LIPNOCARD Programme, entered upon registration;

8.2.5. a Member of the Programme notifies LS s.r.o. in writing that he/she does not agree to changes of GBTS under Clause 11, para. 11.3 of GBTC, in the manner and within the time-limit laid down therein.

8.3. In the event LS s.r.o. discovers that any of the reasons resulting in the immediate cessation of membership have incurred with respect to a Member of the LIPNOCARD Programme under subparas. 8.2.1 through 8.2.4 of the GBTS, LS s.r.o. has a right to block the Account of that member, without prior notice.

8.4. A Member of the LIPNOCARD Programme is entitled to revoke his/her membership in the LIPNOCARD Programme, even without a reason being stated. The notice of revocation must be executed in writing and delivered to the address: LIPNO SERVIS s.r.o., Lipno nad Vltavou 307, 382 78 Lipno nad Vltavou. If the membership is revoked under this paragraph of GBTC, the membership of the LIPNOCARD Programme shall cease at all times on the last day of the calendar month in which the notice of revocation is delivered to LS s.r.o. However, if a Member of the LIPNOCARD Programme has purchased a service that is to be used after the lapse of the given calendar month, the membership in the Programme shall cease on the day subsequent to the day when the service is used, or, upon the lapse of the period during which the Member can use / could have used the services purchased.

8.5. When the membership in the LIPNOCARD Programme ceases for any reason and in any manner, a Member of the LIPNOCARD Programme shall lose all rights and entitlements linked to the membership in the LIPNOCARD Programme, especially the entitlements to discounts and benefits and services ensuing from the membership in the LIPNOCARD Programme, except for the cessation of the membership for reasons regulated in subpara. 8.2.5 of GBTC and in para. 11.3 of GBTC, when, in such cases, the procedure delineated in para. 11.3. of GBTC shall apply. Where the membership ceases for reasons listed in subparas. 8.2.1 through 8.2.4 of GBTC, a Member of the LIPNOCARD Programme is not entitled to any financial compensation or compensation in kind for the impossibility to use the services purchased on the LIPNOCARD Programme online shop, and shall not be refunded the price or a pro-rata part thereof paid by the him/her.

8.6. The membership in the LIPNOCARD Programme of a Member of the LIPNOCARD Programme does not cease upon returning of LIPNOCARD.

9. PROCESSING AND PROTECTION OF PERSONAL DATA

9.1 Members of the LIPNOCARD programme acknowledge that LS s.r.o., in the role of a controller of personal data, processes personal data of members of the LIPNOCARD programme (especially identification, address-related, authentication, contact data, data concerning the performance of contractual relations as well as other personal data, which include necessary personal data, in particular: name, surname, date of birth, contact e-mail, contact telephone, contact address, authentication data, or, in the case of the employee benefit programme,  personal data of members of the LIPNOCARD Programme are processed by LS s.r.o. in the role of a processor of personal data, and personal data are processed in relation to the employment and employer, data relating to the use of services of LS s.r.o. through the funds  allocated to the LIPNOCARD Account of a Programme member, by the employer), for the following purposes:

9.1.1 execution and performance of contracts;

9.1.2 registration and membership in the LIPNOCARD Programme, including LIPNOCARD Loyalty Programme, and LIPNOCARD Account; registration and members in the LIPNOCARD Employee Programme;  

9.1.3 activation, issuance/provision and charging of LIPNOCARDs;

9.1.4 online shop and self-service ticket offices of LIPNO Ski Resort;  

9.1.5 promotional and marketing activities consisting especially in the distribution of regular news and information concerning activities and services, information on our offers and other commercial communication, not only in a form of newsletters issued electronically, and sending new year greetings;

9.1.6 protection of own rights and legal claims;

9.1.7 administrative purposes, registration and production of statistics;

9.1.8 compliance with general statutory obligations.

9.2 The legal bases for the processing of personal data as per the purpose specified above include the following:

9.2.1 necessity for the performance of contracts, with relation to data of a Member of the LIPNOCARD Programme or a member of the LIPNOCARD Employee Programme as a natural person, and in relation to data of other persons, a legitimate interest of LS in performing contracts concluded for the purpose under subpara. 9.1.1 of GBTC;

9.2.2. legitimate interest of LS s.r.o. in providing the company’s services under subparas. 9.1.2, 9.1.3 of GBTC, and in operating an online shop for the purpose under subpara. 9.1.4 of GBTC;

9.2.3. legitimate interest of LS s.r.o. in developing the company’s business activities and the acquisition of new customers for the purpose under subpara. 9.1.5 of GBTC;

9.2.4. legitimate interest of LS s.r.o. in the proper protection and effective application of rights and claims of LS for the purpose under subpara. 9.1.6 of GBTC;

9.2.5. legitimate interest of LS s.r.o. in administering and registration of contracts concluded and producing statistics for the purpose under subpara. 9.1.7 of GBTC,

9.2.6. necessity for the fulfilment of statutory obligations of LS s.r.o., in particular as regards tax and accounting matters for the purpose under subpara. 9.1.8 of GBTC.

9.3. The personal data shall be processed for a period necessary for the performance of the given purpose, or, as the case may be, for a period during which the given purpose remains valid, in particular:

9.3.1. for the purposes under subparas. 9.1.1, 9.1.2, 9.1.3 and 9.1.4 of GBTC during the term of membership in the LIPNOCARD Programme;

9.3.2. for the purpose under subpara. 9.1.5 of GBTC, no more than for 12 (twelve) months of the termination of the term of a contractual relation or membership in the LIPNOCARD Programme;

9.3.3. for the purpose under subparas. 9.1.6 and 9.1.7 of GBTC, for a limitation period, including a period covering any suspension or interruption thereof; however, no more than 16 (sixteen) years of the termination of a term of contractual relation or membership in the LIPNOCARD Programme;

9.3.4. for the purpose under subpara. 9.1.8 of GBTC above, for a period of the fulfilment of appropriate statutory obligations.

9.4. For the purposes delineated above, personal data of persons referred to in para. 9.1 of GBTC shall be transferred to other recipients in their roles of controllers and processors. These recipients may include:

9.4.1. a Business Partner of LS s.r.o.; Employer of a member of the LIPNOCARD Employee Programme;

9.4.1. public administration bodies, such as the police, distrainors, general financial directorate, where LS s.r.o. is legally obliged to do so or where necessary for the protection of rights and legal claims of LS s.r.o.;

9.4.2. persons involved in the business and marketing communication process, such as persons attending to postal and e-mail distribution;

9.4.3. persons acting especially as controllers and IT suppliers, service providers, website operators, website operators and providers of related administrative and maintenance services and operators performing technical operations or other processing operations, such as:  CONDUCO a.s., Company ID: 26019558; LIPENSKO s.r.o., Company ID: 28136420; STEZKA KORUNAMI STROMŮ s.r.o., Company ID: 28142349, HOREKA LIPNO s.r.o., Company ID: 08696551 and their contractual sub-processors;

9.4.4. other categories of recipients named on the website of LS s.r.o..

9.5. Data subjects have the following rights:

9.5.1. require the access to their personal data;

9.5.2. require the rectification, supplementation or erasure of personal data;

9.5.3. require the limitation of personal data processing;

9.5.4. require explanations as to personal data processing;

9.5.5. object to personal data processing, including raising objections to personal data processing for marketing purposes - the data subject has a right to raise such objection as early as when a contract is concluded, or upon receipt of individual business communications or at any other time;

9.5.6. exercise the right to portability of personal data;

9.5.7. exercise the right to lodge a complaint against personal data processing with the Office for Personal Data Protection.

9.6. All rights may be exercised using the following contact data of LS s.r.o.:

9.6.1. E-mail: gdpr@lipnoservis.cz;

9.6.2. Mailing address: LIPNO SERVIS s.r.o., Data protection officer, Lipno nad Vltavou, č.p. 307, 382 78.

9.7. LS is obliged to inform the persons referred to as data subjects in para. 9.1 of GBTC of personal data processing in the scope of the information specified in this Cl. 9 of GBTC. LS s.r.o. is further obliged to notify the data subjects of the transfer of their personal data to recipients or personal data processors of LS s.r.o. under this paragraph without undue delay after the membership in the LIPNOCARD Programme or the LIPNOCARD Employee Programme becomes effective. LS s.r.o. must communicate the information under this paragraph in an intelligible manner, taking into account the data subjects’ circumstances and capabilities. In the case of processing of personal data of members of the LIPNOCARD Employee Programme, LS, as a processor of personal data of members of that programme, is obliged to provide a controller (employer of a member of the LIPNOCARD Employee Programme) with necessary assistance in performing its obligations and in attending to requests submitted by data subjects as per para. 9.5, and to fulfil other obligations resulting from contractual relations concluded between the given controller and processor, valid legislation concerning the area of processing and protection of personal data of data subjects. 

9.8. The obligation of LS s.r.o. to inform the data subjects under para. 9.7 of GBTC shall accordingly apply to any changes related to information on processing.

9.9. LS and a Member of the LIPNOCARD Programme confirm that the information contained in this Clause 9 of GBTC constitute no contractual covenants. LS s.r.o. is obliged to maintain such information current; for this reason, changes of such information shall not be subject to restrictions and ensuing rights of a Member of the LIPNOCARD Programme under para. 11.3 of GBTC; LS s.r.o. has a right to change this information at any time and inform a Member of the LIPNOCARD Programme in this respect using the methods specified in Clause 11 GBTC.

10. RULES FOR PROCESSING OF PERSONAL 

10.1. Information relating to the protection and security of personal data is provided in the Rules of Personal Data Processing of LIPNO SERVIS s.r.o and is available on the website https://www.lipno.info/osobni-udaje.html

11. FINAL PROVISIONS

11.1. These updated General Business Terms and Conditions of the LIPNOCARD Programme were published on 06 November 2020 and become valid and effective on 22 November 2020.

11.2. LS s.r.o. has a right to change GBTC for the reason of (i) any changes of the policy of LS s.r.o. as regards the provision of benefits to customers of LS s.r.o. in the framework of the LIPNOCARD Programme, (ii) any changes of the financial, economic or social circumstances in the Czech Republic, (iii) any changes of applicable legal regulations, or (iv) other, further unspecified serious reasons.

11.3. LS s.r.o is obliged to disclose the current wording of GBTC on www.lipnocard.cz. In case LS s.r.o. unilaterally changes any provision of GBTC, LS s.r.o. undertakes to disclose the current wording on www.lipnocard.cz no fewer than 15 days before new GBTC come into effect. By establishing his/her membership in the LIPNOCARD Programme, a Member of the LIPNOCARD Programme agrees that LS s.r.o. may unilaterally change GBTC. In the event a Member of the LIPNOCARD Programme does not agree to a change of GBTC, he/she has a right to terminate his/her membership in the LIPNOCARD Programme within 30 days of the day when GBTC are disclosed, by sending a written notification of the termination of membership to the e-mail address: info@lipnocard.cz (registration on: www.lipnocard.cz). The immediate termination of membership is effective on the day of delivery of the written notification to the above e-mail address and shall not affect the use of any services that have already been purchased. The manner of using the services shall be agreed individually with the given Member of the LIPNOCARD Programme. Unless a Member of the LIPNOCARD Programme terminates his/her membership in the LIPNOCARD Programme in the manner specified above, the Member shall be deemed to agree to the change of GBTC. Consent of a Member of the LIPNOCARD Programme to a change of GBTC shall include, inter alia, implicit expressions of will of a Member of the LIPNOCARD Programme, consisting in the performance of factual or legal acts through which such Member continues to purchase services in the LIPNOCARD Programme or to purchase goods, services or products, or applies loyalty points in establishments of LS s.r.o. a / or establishments of Business Partners of LS s.r.o.

11.4. Any relations not regulated herein shall be governed by legislation of general application valid in the Czech Republic and special business terms and conditions concerting the provision of individual services or products.

12. CONTACT ADDRESS FOR THE LIPNOCARD PROGRAMME

LIPNO SERVIS s.r.o.  - LIPNOCARD

Lipno nad Vltavou 307

382 78 Lipno nad Vltavou, Czech Republic 

E-mail: info@lipnocard.cz

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