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Lipno.info - accomodation, services, infocentrum Terms and conditions

Terms and conditions

INTERSPORT RENT Lipno General Terms & Conditions

Operator: LIPNO SERVIS s.r.o.
with its registered seat at Lipno nad Vltavou 307, post code 382 78
Company ID No.: 260 16 885
listed in the Commercial Register maintained by the Regional Court of České Budějovice, Section C, File 9229
responsible person: Petr Kovářík

  • The Client can rent snow sports equipment (bikes, e-bikes, in line skates, kickbikes, electroboats, powerboats, pedalboats, rowingboats, sailingboats and other equipment and accessories) for a rental period agreed in the rental contract. The rental contract will be signed by the Client to confirm that said sport equipment was accepted for use by the Client. The text of the rental contract is shown on the front side of this document. The present terms and conditions constitute an integral part thereof. No third parties can use the rented sports equipment.
  • A rental contract is only effective if rental is paid for the agreed period of use (hereinafter referred as “Rental Price”). Rental prices are based on the pricelist available in the Rental (hereinafter referred as “Pricelist”). The Client hereby warrants they know and understand and accept the pricelist as above stated. /li>
  • Rental Price will be paid before accepting sports equipment for use.
  • The Client will return all rental equipment to the shop by the agreed date and time. It will be clean with reasonable wear and tear that occurs as a result of using the equipment for its intended purpose during the rental period.
  • If the agreed rental period of sports equipment is exceeded, the Client undertakes to pay the Rental Price according to the Pricelist for the time of use exceeding the rental period as agreed.
  • If sports equipment is returned before the agreed date, pro-rata refunds on Rental Price will not be given to the Client.
  • The Client will prevent any loss or theft of sports equipment while being in his/her possession. If sports equipment is lost or stolen, or in case of any other event where as a result, the Client is unable to return sports equipment to the Owner, the Client will compensate all damages incurred by the Owner.
  • If sports equipment, or any part thereof is damaged due to the Client’s negligence, the Client will fully compensate the Owner for damages, i.e. especially costs associated with restoration of sports equipment, or any part thereof according to the service pricelist. Also, the Client will fully indemnify the Owner in respect of any damage if damage to sports equipment, or any part thereof is caused by wilful misconduct of the Client.
  • If sports equipment, or any part thereof is completely destroyed, the Client will compensate the Owner at the amount equal to the residual value of sports equipment, or its unusable part.
  • Rules for the use of sports equipment: The Client will only use sports equipment for its intended purpose and prevent damage resulting from any situation which could have been foreseen.
  • Sports equipment will be returned free of heavy soiling.
  • The Owner is not liable for any items, things or documents (including identity documents) brought to the board of any hired sports equipment (electric boats, motor boats, sailing boats, paddle boats, rowing boats, paddle boards) or for any damage caused to such items, things or documents, or for any loss suffered by customers or other persons present on hired boats; similarly, the lessor is not liable for any damage or loss caused to third persons by customers or other persons present on the boats hired by customers. 
  • By signing these general terms and conditions, the Client confirms they have read and understand the text of the rental contract as well as the text of these general terms and conditions and they have no reservations thereabout.
  • The Client agrees that the Owner may obtain machine-readable data from his/her identity card or passport, namely as follows: name, surname, date of birth, number and type of the identity document, and the expiration of the identity document for the purpose of further processing under Section 15 hereof.
  • The landlord processes personal data (including but not limited to identification, contact and address data and data in relation to the performance of this Contract of Lease) of natural persons on your part, if you are a natural person, and of other persons involved in the performance of this Contract for Lease, for the purposes consisting in the provision of goods and services, marketing communications*, presentation and promotional activities*, protection of rights*, internal administrative and statistical purposes* and fulfilment of obligations according to the law.  An objection to the manners of processing indicated as * may be sent to the address gdpr@lipnoservis.cz. The personal data under the preceding paragraph may be transferred to other recipients who act in the roles of processors or other controllers. Details of the processing of processing data as well as rights of data subjects, inter alia, the right to access and the right to object, are specified in the Principles for the Processing of Personal Data adopted by our company, and freely available on www.lipno.info/osobni-udaje.html
  • Clients of the rental shop recognize the Owner can take pictures of clients or capture clients on video and audio records in the rental shop on the occasion of various events. Clients agree that such pictures and video or audio records (hereinafter referred to as “Records”) will be free of charge. Further, they agree the Owner can at no cost publish Records (e.g. photographs) showing clients to promote and advertise its business, exclusively on the following websites www.lipnoservis.cz, www.skiareallipno.cz, zima.lipnoservis.cz, www.lipno.info, www.activeparklipno.cz, www.lipnoservis.cz, www.stezkakorunamistromu.cz, www.campinglipno.cz and on the Facebook profiles of Skiareál Lipno, Active park Lipno, Camping Lipno Modřín, or in any printed publicity material published by the Owner to this end and distributed to third parties. The list of publicity materials where Records can be published is available from the Owner's marketing department.
  • In the event of a dispute arising out of or in connection with the purchase contract / service contract between the Provider/Seller/Owner and the Client having the status of a consumer which the parties fail to settle by mutual contract, the consumer may file a petition for extrajudicial settlement of such dispute to an alternative dispute resolution entity, namely the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, Email: adr@coi.cz (mailto:adr@coi.cz), Web: adr.coi.cz (https://adr.coi.cz/). The consumer can use the online dispute resolution (ODR) platform developed by the European Commission at http://ec.europa.eu/consumers/odr/.
  • These general terms and conditions will become effective as of April 1, 2019.
  • The Operator reserves the right to make changes to these Rules at any time.

Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 15
120 00 Prague 2
Email: adr@coi.cz
Web: adr.coi.cz
The consumer can use the online dispute resolution (ODR) platform developed by the European Commission at ec.europa.eu/consumers/odr/.

These general terms and conditions will become effective as of December 1, 2017.

Petr Kovářík – jednatel
 

Petr Kovářík – Managing Director

INTERSPORT RENT Lipno General Terms & Conditions

Operator: LIPNO SERVIS s.r.o.
with its registered seat at Lipno nad Vltavou 307, post code 382 78
Company ID No.: 260 16 885
listed in the Commercial Register maintained by the Regional Court of České Budějovice, Section C, File 9229
responsible person: Petr Kovářík

  1. The Client can rent snow sports equipment (bikes, downhill scooters and accessories) for a rental period agreed in the rental contract. The rental contract will be signed by the Client to confirm that said sport equipment was accepted for use by the Client. The text of the rental contract is shown on the front side of this document. The present terms and conditions constitute an integral part thereof. No third parties can use the rented sports equipment.
  2. A rental contract is only effective if rental is paid for the agreed period of use (hereinafter referred as “Rental Price”). Rental prices are based on the pricelist available in the Rental (hereinafter referred as “Pricelist”). The Client hereby warrants they know and understand and accept the pricelist as above stated.
  3. Rental Price will be paid before accepting sports equipment for use. Maximum length of rent is 45 minutes.
  4. The Owner reserves the right to refuse to lend sports equipment to the customer without giving reasons.
  5. The Client is obliged to return the sports equipment by the downhill station of the chair lift Lipno Express, to the Intersport Rent Lipno employee in a state of reasonable wear and tear that corresponds to due use for the concluded period in accordance with the purpose for which it is determined. Scooters refund if the customer requires and solely at the customer's request, confirm cableway operator or worker at the Intersport Rent using stamps - Returned + return date on the receipt, the customer has received the payment of rent.
  6. The Client will prevent any loss or theft of sports equipment while being in his/her possession. If sports equipment is lost or stolen, or in case of any other event where as a result, the Client is unable to return sports equipment to the Owner, the Client will compensate all damages incurred by the Owner.
  7. If sports equipment, or any part thereof is damaged due to the Client’s negligence, the Client will fully compensate the Owner for damages, i.e. especially costs associated with restoration of sports equipment, or any part thereof according to the service pricelist. Also, the Client will fully indemnify the Owner in respect of any damage if damage to sports equipment, or any part thereof is caused by wilful misconduct of the Client.
  8. If sports equipment, or any part thereof is completely destroyed, the Client will compensate the Owner at the amount equal to the residual value of sports equipment, or its unusable part.
  9. Rules for the use of sports equipment:
  10. Customer ride a scooter at his own risk and the renter is not liable for damage caused by the customer borrowed the scooter, his own property or on any other movable and immovable objects, or other persons throughout the rent, or for the health of the customers
  11. Because of safety reasons it is prohibited to carry children on the scooter.
  12. For security reasons, the Renter allows to rent the scooter to children, it is not possible to require automatic rent of scooter.
  13. The customer must be older than 15 years old.
  14. It is forbidden to make any changes and services on the scooter.
  15. By signing these general terms and conditions, the Client confirms they have read and understand the text of the rental contract as well as the text of these general terms and conditions and they have no reservations thereabout.
  16. The Client agrees that the Owner may obtain machine-readable data from his/her identity card or passport, namely as follows: name, surname, date of birth, number and type of the identity document, and the expiration of the identity document for the purpose of further processing under Section 13 hereof.
  17. The landlord processes personal data (including but not limited to identification, contact and address data and data in relation to the performance of this Contract of Lease) of natural persons on your part, if you are a natural person, and of other persons involved in the performance of this Contract for Lease, for the purposes consisting in the provision of goods and services, marketing communications*, presentation and promotional activities*, protection of rights*, internal administrative and statistical purposes* and fulfilment of obligations according to the law.  An objection to the manners of processing indicated as * may be sent to the address gdpr@lipnoservis.cz. The personal data under the preceding paragraph may be transferred to other recipients who act in the roles of processors or other controllers. Details of the processing of processing data as well as rights of data subjects, inter alia, the right to access and the right to object, are specified in the Principles for the Processing of Personal Data adopted by our company, and freely available on www.lipno.info/osobni-udaje.html
  18. Clients of the rental shop recognize the Owner can take pictures of clients or capture clients on video and audio records in the rental shop on the occasion of various events. Clients agree that such pictures and video or audio records (hereinafter referred to as “Records”) will be free of charge. Further, they agree the Owner can at no cost publish Records (e.g. photographs) showing clients to promote and advertise its business, exclusively on the following websites www.lipnoservis.cz, www.skiareallipno.cz, zima.lipnoservis.cz, www.lipno.info, www.activeparklipno.cz, www.lipnoservis.cz, www.stezkakorunamistromu.cz, www.campinglipno.cz and on the Facebook profiles of Skiareál Lipno, Active park Lipno, Camping Lipno Modřín, or in any printed publicity material published by the Owner to this end and distributed to third parties. The list of publicity materials where Records can be published is available from the Owner's marketing department.
  19. In the event of a dispute arising out of or in connection with the purchase contract / service contract between the Provider/Seller/Owner and the Client having the status of a consumer which the parties fail to settle by mutual contract, the consumer may file a petition for extrajudicial settlement of such dispute to an alternative dispute resolution entity, namely the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, Email: adr@coi.cz (mailto:adr@coi.cz), Web: adr.coi.cz (https://adr.coi.cz/). The consumer can use the online dispute resolution (ODR) platform developed by the European Commission at http://ec.europa.eu/consumers/odr/.
  20. These general terms and conditions will become effective as of April 1, 2019. The Operator reserves the right to make changes to these Rules at any time.

INTERSPORT RENT Lipno General Terms & Conditions - Winter

Operator: LIPNO SERVIS s.r.o.
with its registered seat at Lipno nad Vltavou 307, post code 382 78
Company ID No.: 260 16 885
listed in the Commercial Register maintained by the Regional Court of České Budějovice, Section C, File 9229
responsible person: Petr Kovářík

  1. The Client can rent snow sports equipment (skis, snowboard, ski/cross country ski/snowboard boots, ski poles and accessories) for a rental period agreed in the rental contract. The rental contract will be signed by the Client to confirm that said sport equipment was accepted for use by the Client. The text of the rental contract is shown on the front side of this document. The present terms and conditions constitute an integral part thereof. No third parties can use the rented sports equipment.
  2. A rental contract is only effective if ski rental is paid for the agreed period of use (hereinafter referred as “Rental Price”). Ski rental prices are based on the pricelist available in the Ski Rental (hereinafter referred as “Pricelist”). The Client hereby warrants they know and understand and accept the pricelist as above stated. Except as otherwise provided in Section 3 below, the Client will pay a non-refundable 3 % breakage insurance together with the Rental Price (hereinafter referred as “the Insurance”). The front side of this document shows the fee in the “Breakage Insurance” column. The Insurance will be calculated from the full rental price, excluding any rental discount offered to the Client by the Owner. The discount is only related to Rental Price and Insurance is not affected thereby.
  3. The Client may expressly refuse to pay Insurance no later than before payment of Rental Price. In such case, if the sports equipment, or any part thereof is damaged, the procedure under Section 10 hereof will apply.  
  4. Rental Price and Insurance will be paid before accepting sports equipment for use
  5. The Client will return all rental equipment to the shop by the agreed date and time. It will be clean with reasonable wear and tear that occurs as a result of using the equipment for its intended purpose during the rental period.
  6. If the agreed rental period of sports equipment is exceeded, the Client undertakes to pay the Rental Price plus the relevant Insurance according to the Pricelist for the time of use exceeding the rental period as agreed.
  7. If sports equipment is returned before the agreed date, pro-rata refunds on Rental Price or Insurance will not be given to the Client.
  8. The Client will prevent any loss or theft of sports equipment while being in his/her possession. If sports equipment is lost or stolen, or in case of any other event where as a result, the Client is unable to return sports equipment to the Owner, the Client will compensate all damages incurred by the Owner.
  9. If the Client paid Insurance under Section 2 & 4 hereof, the Parties agree on the following provisions concerning the method and scope of compensation: If damage to sports equipment, or any part thereof is due to the Client’s negligence, the Owner will use Insurance to compensate the Owner for damages caused to sports equipment, or any part thereof. By payment of Insurance, the Owner's claim for compensation of any incurred damage is fully settled. The amount of compensation paid by the Client will hereby be reduced to a lump sum, i.e. insurance fee. The Client is not entitled to any refund on Insurance if sports equipment is returned without damage. The payment of Insurance does not cover damages in the case as provided under Section 8 hereof.
  10. If the Client refuses to pay Insurance in compliance with Section 3 hereof and if sports equipment, or any part thereof is damaged due to the Client’s negligence, the Client will fully compensate the Owner for damages, i.e. especially costs associated with restoration of sports equipment, or any part thereof according to the service pricelist. Also, the Client will fully indemnify the Owner in respect of any damage if damage to sports equipment, or any part thereof is caused by wilful misconduct of the Client.
  11. If sports equipment, or any part thereof is completely destroyed, the Client will compensate the Owner at the amount equal to the residual value of sports equipment, or its unusable part.
  12. Rules for the use of sports equipment: The Client will only use sports equipment for its intended purpose and prevent damage resulting from any situation which could have been foreseen (e.g. no skiing on terrain without continuous snow cover, or drying ski boots on heat sources or in their immediate proximity with imminent risk of heat damage, etc.).
  13. Sports equipment will be returned free of snow and heavy soiling.
  14. The Owner reserves the right to amend these general terms and conditions.
  15. By signing these general terms and conditions, the Client confirms they have read and understand the text of the rental contract as well as the text of these general terms and conditions and they have no reservations thereabout.
  16. The Client agrees that the Owner may obtain machine-readable data from his/her identity card or passport, namely as follows: name, surname, date of birth, number and type of the identity document, and the expiration of the identity document for the purpose of further processing under Section 17 hereof.
  17. The landlord processes personal data (including but not limited to identification, contact and address data and data in relation to the performance of this Contract of Lease) of natural persons on your part, if you are a natural person, and of other persons involved in the performance of this Contract for Lease, for the purposes consisting in the provision of goods and services, marketing communications*, presentation and promotional activities*, protection of rights*, internal administrative and statistical purposes* and fulfilment of obligations according to the law.  An objection to the manners of processing indicated as * may be sent to the address gdpr@lipnoservis.cz. The personal data under the preceding paragraph may be transferred to other recipients who act in the roles of processors or other controllers. Details of the processing of processing data as well as rights of data subjects, inter alia, the right to access and the right to object, are specified in the Principles for the Processing of Personal Data adopted by our company, and freely available on https://www.lipno.info/osobni-udaje.html
  18. Clients of the rental shop recognize the Owner can take pictures of clients or capture clients on video and audio records in the rental shop on the occasion of various events. Clients agree that such pictures and video or audio records (hereinafter referred to as “Records”) will be free of charge. Further, they agree the Owner can at no cost publish Records (e.g. photographs) showing clients to promote and advertise its business, exclusively on the following websites www.lipnoservis.cz www.skiareallipno.cz, zima.lipnoservis.cz, www.lipno.info,www.activeparklipno.cz,www.lipnoservis.cz, www.stezkakorunamistromu.cz, www.campinglipno.cz and on the Facebook profiles of Skiareál Lipno, Active park Lipno, Camping Lipno Modřín, or in any printed publicity material published by the Owner to this end and distributed to third parties. The list of publicity materials where Records can be published is available from the Owner's marketing department.
  19. In the event of a dispute arising out of or in connection with the purchase contract / service contract between the Provider/Seller/Owner and the Client having the status of a consumer which the parties fail to settle by mutual contract, the consumer may file a petition for extrajudicial settlement of such dispute to an alternative dispute resolution entity, namely the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, Email: adr@coi.cz (mailto:adr@coi.cz), Web: adr.coi.cz (https://adr.coi.cz/). The consumer can use the online dispute resolution (ODR) platform developed by the European Commission at http://ec.europa.eu/consumers/odr/.
  20. These general terms and conditions will become effective as of December 1, 2018.
  21. The Operator reserves the right to make changes to these Rules at any time.

Skischool Lipno General Terms & Conditions

The Owner of Skischool Lipno is LIPNO SERVIS s.r.o., having its registered seat at Lipno nad Vltavou 307, 382 78 Lipno nad Vltavou, Company Registration Number 26016885, registered in the Companies Registry at the Regional Court in České Budějovice, File no. C 9229 (hereinafter referred to as the “Owner")..

For the purpose hereof, Skischool Lipno is referred to as „Skischool Lipno“ or „Ski School“. The Ski School offers ski and snowboard lessons. The Ski School office is located in the building Chata Lanovka on the premises of the Owner (hereinafter referred to as the “Office”).

These general terms and conditions of Skischool Lipno are available from the Office, and the Owner's booking office, or online on the Owner's website at https://www.lipno.info/provozni-rady.html, “Skischool Lipno “(hereinafter referred to as “GTC“).

Based on the type of course, the Owner offers ski and snowboard lessons taught by qualified ski / snowboard instructors, consisting in professional instruction and guidance. For the purpose of regulation of the rights and obligations of the parties and to safeguard the process and organisation of lessons, the Owner has adopted the operating rules of Skischool Lipno that are available from the Office, or the Owner's booking office.

A. Course Enrollment and Payment

  1. After payment of the course fees, the Client will receive a receipt (proof of payment) and two Ski School client cards. Course places are not transferable. After payment of the course fees, the Client may attend ski lessons with the schedule and parameters listed on the card. By payment of the course fees, the Client agrees to GTC and the operating rules of the Ski School.
  2. Before the start of each lesson, the Client must identify themselves to the instructor with a valid Client card. If they fail to do so, they may not be allowed to be part of the lesson and in such case, no refund can be claimed.
  3. Klient je povinen se prokázat před započetím každé výukové lekce instruktorovi platným průkazem klienta lyžařské školy. Pokud tak neučiní, nemusí být na výuku přijat, přičemž nemá v takovém případě nárok na vrácení kurzovného.
  4. The loss of the card must immediately be reported to the Office of the Ski School. To receive a duplicate card, the Client must produce proof of payment.
  5. No refund will be given by the Ski School for unused lessons.
  6. The Client may enroll in a course (hereinafter referred to as “Course Booking “) in one of the following ways:
    a) Online via the Owner's website at: http://zima.lipnoservis.cz/lyzarska-skola/ by clicking the button “Book lessons”,
    b) By phone calling at the Owner's number +420 731 410 812, or any other number indicated at the Owner's booking office,
    c) By e-mail sent to the Owner's e-mail address: skischool@lipnoservis.cz,
    d) In person at the Owner's booking office.
    Course booking is binding if made one of the ways above described.
  7. The current pricelist of all courses offered by the Owner for given season is available from Owner's booking office or online via the  Owner's website http://zima.lipnoservis.cz/lyzarska-skola/ under the tab “Pricelists“.
  8. The course fees must be paid at the Owner's booking office no later than 20 minutes before the start of the lesson, otherwise the booking expires without compensation. The course fees can be paid with cash in CZK or EUR, or credit card. Upon payment of the course fees, the party becomes a Client of the Ski School and enters into a contract between the Client and the Owner with respect to given course (hereinafter referred to as “Contract”). The Owner becomes entitled to payment of the course fees when the course is booked. If the Client cancels a booked course before its commencement, the cancellation fee as provided in Section 28 below will be charged.
  9. After payment of the course fees, the Client will receive a receipt (proof of payment) and two Ski School client cards. Course places are not transferable. After payment of the course fees, the Client may attend lessons with the schedule and parameters listed on the card. By payment of the course fees, the Client agrees to these GTC of the Ski School.
  10. Before the start of the first lesson, the Client will return the bottom of the card to the instructor and keep the top for possible inspection that may be performed by the Owner at any time during lessons.
  11. Before the start of each lesson, the Client must identify themselves to the instructor with a valid Client card. If they fail to do so, they may not be allowed to be part of the lesson and in such case, no refund can be claimed.
  12. The loss of the card must immediately be reported to the Office of the Ski School. To receive a duplicate card, the Client must produce proof of payment.
  13. No refund will be given by the Ski School for unused lessons.

B. Organisation of Lessons, Client's and Owner's Obligations

  1. The Owner is obliged to provide ski or snowboard lessons taught by qualified ski or snowboard instructors according to the type of course, consisting in professional instruction and guidance. The training program / courses made up of individual lessons are aimed at mastering the basic techniques of skiing or snowboarding sports (hereinafter referred to as “ski lessons”). For the purpose of the operating rules, skiing will also mean snowboarding if a Client is attending snowboarding instead of ski lessons. The provisions of the operating rules will equally apply to skiing and snowboarding.
  2. The Client will attend lessons at their own risk and responsibility and they are aware that skiing is a sport with an increased risk of injury. Before the start of the course, the Client must inform the instructor about their skiing ability level and communicate other important information, in particular any health limitations and other significant facts concerning the Client's health. The Owner will be considered to have exercised all care that may reasonably be expected to prevent any damage or loss if before the practical part of lessons considering the Client's skiing ability level, the instructor explains the theory and and delivers professional training based on the Client's skiing ability level to teach the techniques of skiing. Provided that legal obligations are not breached, the Owner is not liable for any damage incurred during lessons to health or property of the Client of third parties caused by accident or by the Client or by any external event. Legal representatives of minors must ensure that minors follow the guidance of the instructor. The Client, or their legal representatives are responsible for appropriate clothing, sports equipment and their state of health. The Client who seems to be improperly dressed or equipped for lessons, or they appear in state of health clearly preventing them to attend a lesson may not be allowed to be part of the lesson and in such case, no refund can be claimed.
  3. If the Client has suffered an injury, or any other damage to health during ski lessons, they must report it to the instructor immediately upon discovery of damage, but no later than the end of ski lesson.
  4. If the Client does not arrive within 10 minutes after the start of lesson, they may not be allowed to be part of the lesson considering the organisation and training methods and principles and, in such case, no refund can be claimed.
  5. During all lessons, the Client must follow the instructions and recommendations of the instructor. The Client must stay safe, ski and board with caution, and keep third parties safe on slopes. The Client who is not following the guidance of the instructor may be excluded from a particular lesson, or from the whole training course and no (partial) refund can be claimed. During all lessons, the Client must observe the rules of the International Ski Federation (FIS) for behaviour of skiers and boarders on ski slopes. These FIS rules are posted at the departure station of the Lipno Express ski lift.
  6. If the Client is misbehaving during a ski lesson (i.e. contrary to good manners or in a manner endangering the lives or safety of the Client, other participants, or third parties), they will be excluded from the lesson with no possibility to claim a (partial) refund. In case of repeated misbehaviour, the Client will be excluded from the ski course without possibility to claim a (partial) refund.
  7. The Client must wear a special vest, or an arm band of the Ski School for safety reasons. Children under the age of 15 must wear a special safety vest of the Ski School during all lessons to be collected by the Client at the booking office of Skischool Lipno before the start of the first lesson. For safety reasons, solely vests provided by the Ski School may be worn during ski lessons. A Client who is not wearing a special vest will not be allowed to be part of the ski lesson.
  8. The same method used for the original payment will at each time be used to make refunds on unused lessons as per the cancellation policy under these GTC of the Ski School, or for contract termination as per these GTC of the Ski School. In case of payment by credit card, the money for the administration fee or unused lessons will be refunded to the credit card account. No cash refund can be given on a credit card payment.

C. Types of Ski Courses

  1. The Owner offers the following types of courses, in particular: group, individual and family lessons. The full offer of ski courses organized by the Owner, including their prices and parameters, is provided in the pricelist of the Ski School published for given year of the course. The pricelist of all courses organised by Owner in given season is available from the Owner's booking offices or online via the Owner's website http://zima.lipnoservis.cz/lyzarska-skola/ under the tab “Pricelists “.
  2. The method of ski training and a specific course in the Owner's offer is chosen by the Client before paying for the course. Changes to the time schedule or the method of training after the course has been paid, can only be made through     the Office if such change is feasible for the Owner with respect to its capacities.
  3. If the Owner is unable to cover all requirements for private lessons due to capacity reasons, the Client will be offered an alternative time schedule, or group lessons will be offered instead of private lessons. Group lessons are organized in compliance with the provisions of these operating rules concerning group training.
  4. The Owner reserves the right to transfer the Client to a different course with comparable method of training and comparable ski ability level in exceptional cases such as the instructor's illness, etc. If the Client cannot be transferred due to capacity or other reasons, full or pro-rata refunds will be given for lessons not used by the Client for reasons attributable to the Owner.
  5. The Client has free access to Foxpark and Skischool Lipno Park during ski lessons (i.e. at times when lessons take place).
  6. The Client who is attending group lessons must buy a ski pass for each lesson, otherwise they will not be allowed to participate. A ski pass valid for the whole duration of ski lessons is part of private lessons and private family lessons, with the exception of evening private and private family lessons where the Client must buy a separate ski pass.
  7. The Owner does not provide any compensation for lessons unused due to Force Majeure, in particular due to bad weather conditions or as a result of limited operation of ski lifts due to adverse weather conditions.

D. Group Ski Lessons

  1. If the Ski School is unable to cover all requirements for private lessons due to capacity reasons, the Client will be offered an alternative time schedule, or group lessons.
  2. Group lessons will only take place if there are at minimum 5 clients in the group. If the group is not full, the Client will be offered an alternative time schedule (a different course with comparable parameters), or a different method of training.
  3. If group lessons are extended, the price will be calculated based on the difference between the price of the new course and the original one. The Client will pay the difference so the price is corresponding to that of the new course as per the pricelist.

E. Right Regarding Defective Performance and Complaints

  1. The Client must complain about the course, or an individual lesson in person without any unnecessary delay when the course or lesson has finished. Complaints can be filed with the Owner's Office. Every single complaint will be resolved with the Client individually and immediately when filed. The Client's rights are governed by the Act no. 89/2012 Coll., Civil Code, as amended. Based on circumstances, the Client has above all the right to claim a reasonable discount on course fees or termination of the contract.

F. Termination

  1. The contract cannot be terminated after commencement of ski lessons. The Client may terminate the contract under one or more following conditions:
    • The Client is unable to continue ski lessons due to injury or illness if a medical certificate is produced stating the Client is unable to attend ski lessons due to injury or illness. If as a result, the Client does not participate in the skiing course at all, full refunds will be provided. If the Client has attended some of the lessons, pro-rata refunds equal to the unused lessons will be given by the Ski School.
    • The Client filed a justified complaint about the skiing course as per Section 32 hereof and to this end, the Client claimed termination due to defective performance. In this case, the Client will be given pro-rata refunds corresponding to unused lessons.

G. Cancellation Policy

  1. If the Client cancels an ordered ski course prior to the start, or if the contract is terminated prior to the start of the course, the below cancellation and administration fees will be paid: Cancellations / changes to paid private, family or group ski lessons prior to the start of the first lesson
    • 0% cancellation fee
      • Cancellations more than 12 hours prior to the start of the first lesson.
      • Cancellations less than 12 hours prior to the start of the first lesson if a medical certificate of injury/illness is produced.
    • Administration fee CZK 0.00
      • Changes to paid ski lessons – more clients (private and family lessons) or lesson extension.
    • Administration fee CZK 300.00
      • Cancellations less than 12 hours prior to the start of the first lesson without producing a medical certificate of injury/illness is produced.
      • Changes to paid ski lessons – fewer Clients (private and family lessons) or shortening of lessons.
    Cancellations / changes to paid private, family or group lessons after the start of ski lessons
    • 0 % cancellation fee
      • Cancellations of unused lessons if a medical certificate of injury/illness is produced.
    • 50 % cancellation fee drawn from the price of Lesson 1
      • Cancellations of Lesson 1 if the lesson was cancelled before 50 % time of the lesson elapsed (1 hour lesson – 25 minutes / 2-hour lesson – 50 minutes). Full refunds of other unused lessons will be provided.
    • 100 % cancellation fee drawn from the price of Lesson 1
      • Cancellations of Lesson 1 if the lesson was cancelled after 50 % time of the lesson elapsed (1 hour lesson – 25 minutes / 2-hour lesson – 50 minutes). Full refunds of other unused lessons will be provided.
    • Administration fee CZK 0.00
      • Changes to paid ski lessons – more clients or lesson extension
    • Administration fee CZK 300.00
      • Cancellations of unused lessons without producing a medical certificate injury/illness.
      • Changes to paid ski lessons – fewer Clients or shortening of lessons.
    Cancellations / changes to paid group lessons after the start of ski lessons
    • 0 % cancellation fee and 0 % administration fee
      • Cancellations of unused lessons in all cases
    On-line booking changes at the booking office of Skischool Lipno
    • 15 % discount for online booking is valid
      • Changes to booked lessons – more clients or lesson extension
    • 15 % discount for online booking is not valid
      • Changes to booked lessons – fewer clients or shortening of lessons
      • Breakdown of the originally booked lessons lasting several days into single days and payment per day

H. Personal Data Processing

  1. The operator shall process personal data (including but not limited to identification, contact and address data and booking data or on-line orders for lessons (hereinafter as the “lessons”) of the skiing school and snowboarding) on your part, if you are a natural person, and other persons involved in booking or on-line orders for the lessons, for the purposes of booking, ordering, payment for and provision of services, for marketing communications*, presentation and promotional activities*, protection of rights*, internal administrative and statistical purposes* and fulfilment of obligations according to the law. An objection to the manners of processing indicated as * may be sent to the address gdpr@lipnoservis.cz. The personal data under the preceding paragraph may be transferred to other recipients whose act in the roles of processors or other controllers.

    By paying the course fee or completing the online booking process, the client confirms to have been duly informed of all of his/her rights and all facts that must be communicated to the client by the operator in the role of a controller.

    Details of the processing of processing data as well as rights of data subjects, inter alia, the right to access and the right to object, are specified in the Principles for the Processing of Personal Data adopted by our company, and freely available on https://www.lipno.info/osobni-udaje.html

J. Validity and Effect

These general terms and conditions will enter into full force and effect as of December 1, 2018.

The Owner reserves the right to amend these general terms and conditions. Amendments to GTC will become effective on the date of publication.

CONTRACTUAL TRANSPORT TERMS AND CONDITIONS of the Passenger Suspended Chairlift

Registration – LIPNO SERVIS s.r.o.
Ref. No. LD – 05 / 11 / 2008.


Valid from 05 December 2008.

Prepared by: Stanislav Zeman
                   Managing Director
                   Professionally competent person

CONTENTS

PART ONE – TRANSPORT OF PASSENGERS                                               

Chapter I

  • Introductory provisions

PART TWO 

Chapter I

  • Conclusion and performance of travel contracts

Chapter II

  • Travel documents and validity thereof

Chapter III

  • Conditions for entering the LD area
  • Special rules
  • Behaviour of passengers – essential rules
  • Smoking
  • Radio system

Chapter IV

  • Right of authorized LD employees to require personal data,

ordering passengers to leave a means of transport

  • Persons ordered to leave the means of transport
  • Protection of passengers’ personal data

Chapter V

  • Transport of persons with limited motoric ability and orientation

Chapter VI

  • Transport restrictions
  • Transport of bicycles and carry-on baggage

PART THREE

Chapter I

  • Relationships between LD employees and passengers

Chapter II

  • Chairlift Timetable 

Chapter III

  • Complaints, notifications, suggestions

Chapter IV

  • Lost and found items 

 

PART ONE

TRANSPORT OF PASSENGERS

Chapter I

Introductory provisions
  1. LIPNO SERVIS s.r.o. adopts these Contractual and Transport Terms and Conditions of the Passenger Suspended Chairlift LIPNO EXPRESS, PROMENÁDNÍ, STŘECHA and LIPENSKÁ (hereinafter as “SPP LD”) as per Section 36(1)(a) and Section 37 of Act No. 266/1994 Coll., on Rail Systems, as amended, in accordance with Regulation of the Ministry of Transport and Communications of the Czech Republic No. 175/2000 Coll., on the Transport Regulations for Public Rail and Road Passenger Transport (hereinafter as the “Transport Regulations”), as amended.  

 

The present document constitutes the basic regulation concerning the operations of LD, and all other internal regulations and standards of LD concerning rail transport must comply herewith. The Contractual Transport Terms and Conditions of the Passenger Suspended Chairlift LIPNO EXPRESS, PROMENÁDNÍ, STŘECHA and LIPENSKÁ are binding on all organizational components and workers of LD. Prior to their first arrival for the independent performance of services, each worker must be tested for the knowledge of the present document, and subsequently on a regular two-year basis. Conditions for attaining the professional competence of the workers operating the chairlift and chairlift transport, including preparations for expert tests, structure of tests and the system of regular trainings are set out in the Training and Testing Code of the passenger suspended chairlift LIPNO EXPRESS, PROMENÁDNÍ, STŘECHA and LIPENSKÁ.

 

PART TWO

Chapter I

Conclusion and performance of transport contracts
  1. A passenger transport contract is concluded no later than in the moment when a passenger enters a rail vehicle of the chairlift or enters the designated boarding or exit areas, accessible only with a valid travel document (ticket).  By purchasing a ticket, passengers express their consent to the Transport Regulations and transport terms and conditions set forth in SPP LD, available to the public at passenger ticket offices of LD, on the website www.lipno.info and every LD station. The conclusion of a passenger transport contract between LIPNO SERVIS s.r.o. and passengers, based on the Transport Regulations, valid Fare Tariff (hereinafter as the “Tariff”) and the approved SPP LD, leads to a binding obligation-based relationship, which consists of the following in particular:
  1. the obligation of LIPNO SERVIS s.r.o. to transport the passenger from the boarding station to the arrival station in a timely and due manner, using a rail vehicle of the chairlift, in accordance with the valid Chairlift Timetable and under terms and conditions defined in SPP LD, 
  2. the obligation of the passenger to pay the price as per the valid Tariff for the transport and to observe the Transport Regulations and the contractual transfer terms and conditions enshrined in SPP LD.  

Chapter II

Travel documents and validity thereof
  1. A travel document is understood as:
    1. single ticket – allows the passenger to enter into one or more transport contracts for the respective means of transport within the distance and time validity of the travel document, 
    2. time-based ticket - allows the passenger to enter into travel contracts for all means of transport, repeatedly and within the distance and time validity of the travel document, 
    3. point ticket - allows the passenger to travel repeatedly according to the number of points indicated on the ticket and subject to the type of the selected means of transport.
  2. Travel documents must be presented for verification upon every request of an authorized and appropriately identified employee of LD at any time during the transport, or when the passenger stays in the LD area designated as accessible to the public only with a valid travel document. A travel document is non-transferrable unless otherwise provided by LIPNO SERVIS s.r.o.  The passenger will be identified at the first use of a travel document. In explicitly determined cases, a travel document is issued in the passenger’s name (a time-based ticket for a specified period). 
  3. A travel document is deemed invalid if:
    1. when using the travel document, the passenger fails to observe the terms and conditions laid down in the Transport Regulations, valid Fare Tariff or SPP LD,
    2. it is damaged or altered in a way that obscures the data necessary for checking whether it is used properly,
    3. the data do not match the real state of facts or were unduly altered, 
    4. the travel document is used by an unauthorized person, i.e. in contradiction with the valid Fare Tariff, 
    5. the term of its validity has not started yet or it has already elapsed, 
    6. it is not an original document. 
  4. No compensation is provided for unduly altered or modified travel documents. Duplicates of LD travel documents shall not be issued in this case. Where a travel document is damaged, soiled, lost or stolen, the passenger must notify LIPNO SERVIS s.r.o. in this respect, submitting evidence of payment of the travel document in a form of the receipt issued upon purchase, LIPNO SERVIS s.r.o. will provide the passenger with a duplicate travel documents under terms and conditions set forth in the valid Fare Tariff. 

Chapter III

Conditions for entering the LD area
  1. All areas within the perimeter of LD are inaccessible to the public except for public premises. These public premises are: 
  1. areas accessible without limitations (e.g. the check-in area in front of ticket offices, information centres, etc.) for purchasing travel documents, obtaining information on transport, etc., 
  2. areas accessible only with valid travel documents.  
  1. Public areas must not be entered by persons or passengers, even if they hold valid travel documents, who: 
  1. are apparently under the influence of alcohol or other addictive substances, 
  2. might pose a risk for the safety and continuity of transport or public order, or might cause damage to themselves or other persons, 
  3. provoke public nuisance and contempt or whose illness might endanger other persons, passengers and LD employees, 
  4. begging persons.   
  1. If passengers take dogs to the public premises, they must ensure that their dogs wear a safe muzzle and are put on a short lead; alternatively, dogs must be carried in a closed box. 

This provision does not apply to guide dogs for the blind, assistance dogs or police service dogs during the performance of tasks under Act No. 273/2008 Coll., on the Police of the Czech Republic, as amended by later regulations.

Special rules
  1. Children with height below 1.25m may be transported only if accompanied by other persons, whereas the accompanying person must be able to provide the children travelling with them with necessary assistance and this person is obliged to supervise the children travelling with them during the whole period of transport. Instructors (heads of groups) of the ski school Lipno.skischool are responsible for ordering and placing of ski school participants for the transport. Groups must be duly identified, children with height below 1.25m must be visibly identified with a red card in the breast pocket of the vest. Children identified as above must not be transported unaccompanied. 
  2. Passengers may enter the entrance area only if LD chairlift attendants are present.  
  3. Before entering the LD, passengers must take their hands out of the ski pole loops and keep holding the ski poles. 
  4. If a passenger fails to board the LD correctly, they must let go of the seat and refrain from holding onto it. 
  5. The security barrier must be opened or closed according to the marks, and every passenger must pay heed to the other passenger on the same seat. 
  6. It is forbidden to jump out of seats, even in case the chairlift has stopped for a longer time. 
  7. In winter, passengers are transported exclusively with skis, skibobs, snowboards, short skis attached to legs, whereas skis with pointed tips must be held parallelly with the direction of the route and laid on the footrest.
  8. Before getting out, passengers must make sure they are not fastened to their seats. 
  9. In case passengers fail to get off in the arrival point, they must remain seated and wait for instructions of chairlift attendants.
Behaviour of passengers – essential rules
  1. Passengers must conduct themselves in a way not endangering their own safety and that of other passengers, safety of the equipment or the environment, with respect to the type of the equipment, while not interfering with the smooth operation of the transport.
  2. To fulfil this objective, passengers are required especially as follows:
    1. when getting on, staying in or getting off a rail vehicle of the chairlift, passengers are asked to behave in a way not endangering their own safety and safety of other passengers, safety and continuity of rail transport, proceed with extra caution, as is reasonable for travelling by chairlift, strictly observe the instructions and signage that are directed at passengers and of which passengers are alerted by marks (pictograms),
    2. enter only those areas of the part of the facility that they are allowed to enter according to the signs, 
    3. adhere to the determined routes, get on and get off where so designed,
    4. continuously leave the exit area in the direction according to the signs after the end of the ride, 
    5. refrain from causing the rail vehicles to swing, 
    6. refrain from damaging or soiling the equipment, 
    7. refrain from obstructing the continuous operation, 
    8. do not enter or stay in the clearance profile of the chairlift,
    9. refrain from smoking during the ride on LD (smoking ban is set forth in Cl. 21 of SPP LD) and refrain from being under influence of alcohol or other addictive substances, 
    10. follow any verbal or acoustic commands of LD employees, observe instructions and orders of authorized LD employees aimed at safety and continuity of rail transport, safety of passengers and other persons, 
    11. wear respiratory protection (nose and mouth) if this condition of the operation of chairlifts is introduced as a result of crisis measures announced under the Crisis Act or as a consequence of an extraordinary measure ordered under separate legislation or quarantine ordered under the Act on Public Health Protection, or for the reason of other measures imposed in the context of the anti-epidemic system of the Czech Republic (hereinafter as the “Governmental Measures”), throughout the waiting time for a rail vehicle and during the whole journey,
    12. observe the rules stipulated by LIPNO SERVIS s.r.o. for “queue management”, i.e. the rules for controlled and organized gathering of persons when getting on the vehicles.
Smoking
  1. There is a ban on smoking and use of electronic cigarettes, incl. heated tobacco products, on all public premises. Breach of the smoking ban is understood as a breach of terms and conditions under Cl. 19 of SPP LD.
Radio system
  1. The radio system installed in the LD area for informing passengers may be used also for broadcasting private messages free of charge.

Chapter IV

Right of authorized LD employees to require personal data, ordering passengers to leave the means of transport 
  1. An authorized LD employee is entitled to issue instructions and orders to passengers with the aim of ensuring their safety, safety of other passengers and safety and continuity of transport. LD employees are obliged to refrain from escalating any precarious situation, and must inform the passenger concerned in a suitable manner that the passenger has violated the law, the Transport Regulations or these SPP LD, and advise the passenger of all steps to be taken by the employee and of potential legal consequences that might arise (assistance of the Police of the Czech Republic, judicial proceedings, payment of court fees, payment of damages, etc.) if the passenger refuses to observe the employee’s instructions. In the event the passenger fails to observe the instructions and continues to breach the provisions of SSP LD (Clauses 19–20, paras. a) – l), the passenger will be ordered to leave the means of transport or ordered to leave the LD area.
  2. Excluding a passenger must not have an unreasonable impact on continuity of the LD operations. If an LD employee is attacked physically, or there is an attempt at a physical attack on an LD employee or an LD employee is threatened during the performance of his/her services, the employee must notify his/her manager of these situations immediately.  The manager or an employee authorized by the manager shall take further steps in conformity with the measure ensuring safety of persons or entrusted property as laid down in terms and conditions of LIPNO SERVIS s.r.o.
Persons ordered to leave the means of transport
  1. An authorized LD employee shall order a passenger to leave the means of transport if that passenger: 
  1. violates transport terms and conditions and refuses or is unable to submit a valid travel document, 
  2. fails to adhere to valid legal regulations and transport terms and conditions, 
  3. fails to fulfil safety and order rules issued by the operator or chairlift attendant attendants, 
  4. endangers safety or public order with his/her condition or conduct,
  5. behaves in a way interrupting the undisturbed transport of passengers or otherwise causes inconvenience to other passengers, in particular, where the passenger provokes public nuisance or contempt or endangers health of other passengers or LD employees. 

If ordered to leave the means of transport, the passenger is obliged to substantiate his/her personal data to secure the performance of the respective right where so determined by legislation of general application (Section 37(4)(d) and (5)(b) of Act No. 266/1994 Coll., on Rail Systems, as amended). In the case of the passenger’s refusal or if the passenger is unable to substantiate his/her personal data, the Police of the Czech Republic will be called for assistance (Section 37(5)) of Act No. 266/1994 Coll., on Rail Systems, as amended); on demand of an authorized person, the passenger must accompany that person to a suitable public administration office where his/her identity will be ascertained, or the passenger must stay in a suitable place and wait for arrival of a person authorized to verify his/her identity. Ordering a person to leave the means of transport must not endanger his/her safety and health and the safety of transport as such. Unaccompanied children below 15 years of age may be ordered to leave the means of transport only upon transferring the child to a police officer or an authorized employee.  

Protection of passengers’ personal data
  1. An LD employee who encounters passengers’ personal data must not use these data in any manner, record these data in other forms or collect these data, save for cases stipulated in Section 37(9) of Act No. 266/1994 Coll., on Rail Systems, as amended.

Chapter V

Transport of persons with limited motoric abilities and orientation 
  1. Persons with limited motoric abilities and orientation have a right to use the services in a manner comparable with other persons under terms and conditions stipulated in SPP LD. These persons are passengers who find it difficult to travel by a chairlift due to a physical handicap, age or other factors.  
  2. Transport of persons with limited motoric abilities and orientation is carried out on a case-by-case basis, in accordance with the level of the passenger’s physical handicap. Before the transport, passengers with limited motoric abilities and orientation must inform LD employees in this respect, who will provide these passengers with adequate care and assistance. At request of a handicapped passenger’s guide, an LD driver may stop the operation of LD. 
  3. Transport of persons with monoski or biski is FORBIDDEN on the passenger suspended chairlift owing to technical capabilities. 

Chapter VI

Transport restrictions
  1. In case of adverse weather conditions or excessive speed of wind, the operator - in the interest of passengers’ safety - is under the obligation to restrict the transport capacity of rail vehicles or to close the transport facility without refunding the fare. 

The fare or its pro-rata part is provided in case of technical failures of more than 50% transport facilities of 

LIPNO SERVIS s.r.o., lasting for more than two hours. Refund is not provided in cash, but new tickets will be issued in a form corresponding the previously purchased ticket for the day of failure of the transport facility.  

  1. Passenger suspended chairlift:
    1. LIPNO EXPRESS is intended for public passenger transport 
      1. in both directions in the summer season
      2. in both directions in the winter season (if provisions of Cl. 16 of SPP LD are kept),
    2. PROMENÁDNÍ is intended for public passenger transport
      1. in one (ascending) direction in both summer and winter seasons,
    3. STŘECHA is intended for public passenger transport
      1. in one (ascending) direction in the winter season,
    4. LIPENSKÁ is intended for public passenger transport
      1. in one (ascending) direction in the winter season,
      2. in the summer season (if necessary, a “transport measure” will be issued for individual cases).  
  2. Operated in winter:
    1. boarding terminal for skiers
      1. LD LIPNO EXPRESS – driving terminal LIPNO
      2. LD PROMENÁDNÍ – driving terminal KYSELOV
      3. LD SŘECHA – return terminal BŘEZOVICE
      4. LD LIPENSKÁ – return terminal STŘELNICE
    2. exit terminal for skiers
      1. LD LIPNO EXPRESS – return terminal VYHLÍDKA
      2. LD PROMENÁDNÍ – return terminal SLUPEČNÝ VRCH
      3. LD STŘECHA – driving terminal KRAMOLÍN
      4. LD LIPENSKÁ – driving terminal SKALKA

       Operated in summer:

  1. exit and boarding terminals:
  1. LD LIPNO EXPRESS – driving terminal LIPNO

      - return terminal VYHLÍDKA

  1. boarding terminal:
    1. LD PROMENÁDNÍ – driving terminal KYSELOV
    2. LD LIPENSKÁ – return terminal STŘELNICE (only after a “transport measure” is issued)
  2. exit terminal:
    1. LD PROMENÁDNÍ – return terminal SLUPEČNÝ VRCH
    2. LD LIPENSKÁ – driving terminal SKALKA (only after a “transport measure” is issued)
Transport of bicycles and carry-on baggage 

In the chairlift LIPNO EXPRESS and PROMENÁDNÍ (if necessary - see Cl. 30(b) of SPP LD 

LIPENSKÁ), every passenger holding a valid ticket is allowed to take carry-on baggage, i.e. easily portable items which, due to their nature, must be transported in a specifically reserved place in the rail vehicle (prams, wheelchairs, bags, rucksacks, tricycles, etc.) in both directions. In summer, bicycles - except for multi-seat bicycles - are admitted to transport in the ascending direction. In addition, transport of e-bikes of various brands is permitted in the ascending direction, and, where technically possible, the passenger might be asked to kindly remove the electric battery. In disputable cases, a decision to transport carry-on baggage or to refuse to transport the same for technical reasons (safety reasons) is within the exclusive competence of workers (chairlift attendants); only those workers or attendants may load and unload carry-on baggage and are responsible for a due and reliable placement and securing of the transport as such. The transport of bicycles and e-bikes in the descending direction is not allowed!

Carry-on baggage must not protrude into the clearance profile of the chairlift, free passability (station, route) must be secured, as well as passengers’ safe arrival and departure, and the distance to the ground and any fixed obstructions. 

In one rail vehicle, only one bicycle and no more than three passengers may be transported, (LD LIPENSKÁ- one bicycle, one passenger).

 

PART THREE

Chapter I

Relationships between LD employees and passengers 
  1. In the interest of care and safety of passengers, LD workers ensure:  
    1. provision of information on transport on LD and the Chairlift Timetable, 
    2. disclosure of basic contractual transport terms and conditions of LD, 
    3. order, cleanliness and quiet operation,
    4. duly identified participants of the Lipno skischool have a priority right to get on the reserved transport facilities - provided that requirements of Cl. 10 of SPP LD are observed.  

Chapter II

Chairlift Timetable 
  1. For each season, a valid Chairlift Timetable will be issued for winter and summer operation separately. The Chairlift Timetable will be published in all stations and kept legible. 

Non-scheduled rides are not allowed!  

Chapter III

Complaints, notifications, suggestions 
  1. When LD is operated, throughout the time when LD employees perform transport activities, a Book of Suggestions and Complaints must be kept that meet the following conditions:
    1. the Book must be in a form of a hardcover, bound notebook, A4 size, every sheet must be numbered, and the total number of sheets must be indicated on the first page of the Book, 
    2. records will be entered by passengers by making a carbon copy (in duplicate), any erasure or deletion is forbidden and sheet must not be torn out, 
    3. the Book of Suggestions and Complaints must be retained for a 3-year period, 
    4. the Book will be kept at LD ticket offices, and the LD head cashier is responsible for its proper upkeep, 
    5. on the notice board, there is information for passengers that the Book of Suggestions and Complaints is on site and available, 
    6. LIPNO SERVIS, s.r.o. - LD is obliged to attend to a complaint within the statutory period of 30 days of the day when the given complaint is filed, and to send a written reply to the complainant, 
    7. suggestions and complaints made by passengers are dealt with the Director of Operations of LIPNO SERVIS s.r.o. - LD or an employee authorized by him/her, following due investigations. The respective entry in the Book of Suggestions and Complaints will be indicated with a serial number, under which the filing will be kept, and information on removal of the entry from the Book of Suggestions and Complaints, with signature of the Director of Operations of LIPNO SERVIS, s.r.o. 
    8. If a consumer dispute arises between LIPNO SERVIS s.r.o. and a passenger with respect to a contract of services, and this dispute cannot be resolved amicably, the passenger may lodge a motion for out-of-court resolution of the given dispute at the competent organization for out-of-court resolution of consumer disputes, i.e.  Česká obchodní inspekce [Czech Inspection Trade Authority], Ústřední inspektorát – oddělení ADR [Central Inspectorate - ADR Department], Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, web: adr.coi.cz.

Chapter IV

Lost and found items
  1. Any items lost or left behind in the LD area or handed over by a third person must be transferred by LD employees to their owners or persons who have lost such items. Unless this is possible, LD employees are obliged to bring these items to LD ticket offices. 
  2. Found items also include things left behind within the LD perimeter by passengers, even if these items are locked (e.g. bicycles, motorcycles, etc.). Low-value items (newspapers, empty bottles) are not treated as found items.
  3. If an owner comes to collect a lost item, the item can be returned to him/her only after verification of his/her personal data and an accurate description of the lost item or its content. 
  4. The LD Supervisor (LD Deputy Supervisor) makes an entry as to every found item in the Book of Lost and Found Items.  The record must describe the given item as accurately as possible. 

Found highly perishable items that are not collected immediately, shall be taken to the Municipal Authority of Lipno and Vltavou against signature, other uncollected items will be transferred there against signature after one month of discovery.

 

Operating Regulations and Business Terms and Conditions of Ski Resort Lipno  

Operator: LIPNO SERVIS s.r.o.
Having registered office at: Lipno nad Vltavou 307, postcode 382 78
Company ID: 260 16 885
Registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section C, Insert 9229
Responsible person: Petr Kovářík

hereinafter as the “Operating Regulations”

When entering the Ski Resort Lipno, every visitor must read these Operating Regulations and fully comply with provisions hereof during his/her stay in Ski Resort Lipno. 

Contents:

  1. General terms and conditions
  2. Operation of chairlifts, Contractual Transport Terms and Conditions of the Passenger Suspended ChairliftLIPNO EXPRESS, PROMENÁDNÍ, STŘECHA and LIPENSKÁ
  3. Operation of ski slopes
  4. Operation of the Snowpark and Skicross Track
  5. Operation of the ski slope Školní
  6. Tariff conditions 
  7. Common provisions 

I. General terms and conditions

Ski Resort Lipno (hereinafter also referred to as “Ski Resort Lipno” or the “Ski Resort) is situated in the town of Lipno nad Vltavou on the land owned, leased or otherwise used by LIPNO SERVIS s.r.o., as an operator of this Ski Resort (hereinafter also referred to as the “Operator”). 

Ski Resort Lipno features 4 chairlifts, 4 mobile carpets, ski slopes, the Snowpark and Skicross Track and the educational playground FOX PARK. These Operating Regulations do not apply to the FOX PARK area.

Visitors to Ski Resort Lipno stay there at their own risk, acknowledging that skiing/snowboarding are types of sports the performance of which is characterized by a risk of injury or occurrence of another loss. Visitors should take care of their own safety and that of other visitors. The Operator is not liable for any damage caused by weather or climatic conditions. In addition, the Operator is not liable for any damage to health and injury of visitors to Ski Resort Lipno, if these are caused incidentally or owing to behaviour not compliant with valid legal regulations, these Operating Regulations or instructions issued by the Operator. The Operator advises visitors that places where skis, ski poles and snowboards can be left should not be used by visitors for leaving other items (e.g. rucksacks, jackets, ski helmets, etc.). In the sense of Section 2945 of Act No. 89/2012 Coll., the Civil Code, as amended, the Operator is not liable for any damage, loss or theft of these other items if these are left in places where only skis, ski poles and snowboards should be left. Visitors are advised to leave these items in SKIDEPOT. 

Compliance with the Operating Regulations in Ski Resort Lipno might be supervised by authorized persons (hereinafter also referred to as an “Authorized Person”). Authorized persons include all employees of LIPNO SERVIS s.r.o., wearing uniform winter clothing of LIPNO SERVIS s.r.o., designated with the logo Lipno.skiareal or the logo Lipno.skipatrola, or employees of LIPNO SERVIS s.r.o. who are able to substantiate their authorization by production of a card issued by LIPNO SERVIS s.r.o.

Any visitors who violate valid legal regulations, these Operating Regulations, Transport Regulations, Contractual Transport Terms and Conditions of Passenger Suspended Chairlift  LIPNO EXPRESS, PROMENÁDNÍ, STŘECHA and LIPENSKÁ, instructions issued by the Operator or who behave in a way endangering their own safety or safety of other visitors to the Ski Resort may be ordered to leave the Ski Resort or ordered to leave the given means of transport by an Authorized Person, and, in such case, their ticket will be blocked and therefore rendered invalid, without any compensation for the nominal price of the ticket.

Visitors undertake to observe the following ten rules for conduct on ski slopes issued by the Fédération Internationale de Ski (International Ski Federation (FIS)). Failure to observe these rules for conduct on ski slopes or to respect instructions of Authorized Persons will be treated as a breach of these Operating Regulations.

  1. RESPECT FOR OTHERS – Every skier or snowboarder must behave in a way that they do not endanger others or cause damage.
  2. CONTROL OF SPEED – Every skier and snowboarder must move in control and adapt their speed to their personal ability, conditions of terrain and weather as well as the density of traffic.
  3. CHOICE OF ROUTE – If a skier or snowboarder is to choose their route, they must do so in a way not avoiding a risk of crashing into other skiers or snowboarders who move in front.  
  4. OVERTAKING – Overtaking is possible to the left or to the right but provided that there is enough space to react to any movement of the overtaken skier or snowboarder.
  5. ENTERING AND CROSSING THE SLOPE - Skiers or snowboarders entering the slope or crossing the slope must proceed with caution and look up and down the slope without causing danger to themselves and other persons. The same procedure must be adopted whenever skiers or snowboarders stop on the slope.
  6. STOPPING ON THE SLOPE – Unless absolutely necessary, skiers or snowboarders must avoid stopping in the middle of the slope, on crossings or where visibility is restricted. After a fall in such a place, skiers or snowboarders must get up as soon as possible. Stops may then be made at the side of the slope. 
  7. CLIMBING ON FOOT – Skiers or snowboarders climbing the slope must keep to the side of the slope and when in places with restricted visibility, they must keep strictly to the edge of the slope. The same rule applies when skiers or snowboarders descent on foot.
  8. RESPECT FOR SIGNS – All skiers or snowboarders must respect all signs and markings on ski slopes.
  9. ASSISTANCE IN CASE OF ACCIDENT – Everyone is duty-bound to provide first aid in case of accident.
  10. IDENTIFICATION – Every participant in or a witness of an accident must provide their personal data.

Without prior written consent of LIPNO SERVIS s.r.o. or a contract previously concluded with LIPNO SERVIS s.r.o., persons staying in the Ski Resort must refrain from operating business or other gainful activities (e.g. operation of refreshment establishments, sale of sports gear, operation of ski schools, etc.), irrespective whether the given person is a holder of business licence, and irrespective whether the activity operated is of continuous, incidental or one-off character. These persons are understood to include all employees performing activities for natural or legal persons operating business other gainful activities, or persons who perform activities for such natural or legal persons on the basis of other legal grounds, for consideration or free of charge. Any person violating the above provision may be ordered to leave the Ski Resort or to leave the given means of transport. 

In the interest of ensuring safety of other users of the Ski Resort, a person who is authorized to organize a group training (more than 2 trainees and the instructor) is obliged to inform the Operator of his/her intention. Failure to comply with this obligation is understood as a breach of the Operating Regulations and, as a consequence, the said person may be ordered to leave the Ski Resort or to leave the given transport. These persons include persons who have employment, service or similar relationship with the aforementioned organizer.  

Visitors to Ski Resort Lipno acknowledge that photographs of visitors or video and audio recordingss, depicting its visitors, may be taken in Ski Resort Lipno. Visitors agree that these photographs or video and audio recordings may be taken free of charge (hereinafter also referred as the “Recording”) and agree that the Operator may publish these Recordings, depicting visitors to the Ski Resort, for the purpose of promotion of the Operator’s activities, exclusively on the websites www.lipnoservis.czwww.skiareallipno.czwww.lipno.infowww.activeparklipno.czwww.lipnoservis.czwww.stezkakorunamistromu.czwww.campinglipno.czwww.hotelelement.czwww.stodolalipno.cz, and Facebook profiles of  Ski Resort Lipno, Active park Lipno, Camping Lipno Modřín, Element Hotel, Stodola Restaurant or in printed information material issued by the Operator for the above-mentioned purpose and distributed to third persons.  

II. Operation of chairlifts, Contractual Transport Terms and Conditions of the Passenger Suspended Chairlift LIPNO EXPRESS, PROMENÁDNÍ, STŘECHA and LIPENSKÁ 

Pursuant to Section 36(1)(a) and 37 of Act No. 266/1994 Coll.  on Rail Systems, as amended, and under Regulation of the Ministry of Transport and Communications of the Czech Republic No. 175/2000 Coll., on the Transport Regulations for Public Rail and Road Passenger Transport (the Transport Regulations), as amended (hereinafter as the “Transport Regulations”), LIPNO SERVIS s.r.o. the adopted Contractual Transport Terms and Conditions of the Passenger Suspended Chairlift LIPNO EXPRESS, PROMENÁDNÍ, STŘECHA and LIPENSKÁ (hereinafter as “SPP LD”).

The Transport Regulations and SPP LD regulate the conclusion and performance of transport contracts, rights and obligations of LIPNO SERVIS s.r.o. as the operator of the chairlifts, rights and obligations of passengers as well as other rules for passenger transport by the chairlifts. SPP LD is posted on the website of Ski Resort Lipno and is also available in places determined for the contact between the operator and passengers (ticket offices of LD, every station of LD). Explanations of individual provisions will be provided at request by the Operator’s workers who operate the chairlifts. 

By purchasing a travel document (ticket), passengers express their consent to the Transport Regulations and SPP LD.

A passenger transport contract is concluded no later than when a passenger enters a rail vehicle of the chairlift or enters the designated boarding or exit areas, accessible only to holders of valid transport documents. Conclusion of a passenger transport contract (hereinafter as the “Transport Contract”) leads to a binding obligation-based relationship between the Operator, as a carrier, and between a passenger based on the Transport Regulations, Tariff and approved SPP LD. In particular, the relationship consists of the Operator’s obligation to transport the passenger from the boarding station to the arrival station in a timely and due manner by means of a rail vehicle of the chairlift according to the valid Chairlift Timetable and under the conditions stipulated in SPP LD, and the passenger’s obligation to pay for the transport the price as per the valid Tariff and to adhere to the Transport Regulations and SPP LD.  

By concluding a Transport Contract, the passenger approves the SPP LD. 

Tariff conditions are regulated in part VI hereof. In the Operating Regulations, passengers are also referred to as “Transport Participants”.

III. Operation of ski slopes 

The ski slopes are open during the operation of chairlifts. The latest condition of the ski slopes, with information on the operation of the ski slopes, chairlifts and ski lifts is available on the electronic map located at the ticket offices.

Night skiing is possible on ski slope no. 7 JEZERNÍ from 18.00 – 21.00 hours provided that the chairlift is operated.

Skiers and snowboarders move on the prepared ski slopes at their own risk. All persons using the ski slopes must take care of their safety and that of other visitors. 

Tourists walking on foot and sledgers may not move on the ski slopes. 

In pursuance of safety of other users of the Ski Resort, movement on the ski slopes is forbidden for more than 3 persons going downhill one after another (forming a “train”). Exceptions to this ban, in justified cases (e.g. a skiing course), can be permitted by the Operator. However, these persons are obliged to wear adequately distinguishing gear (reflective safety vests, etc.) approved by the Operator of the Ski Resort. Failure to comply with this obligation is understood as a breach of the Operating Regulations and the defaulting persons may be ordered to leave the Ski Resort or may be ordered to leave the given means of transport.  

Non-compliance with any of the following conditions of conduct on the ski slopes is always deemed a breach of the Operating Regulations:

  • every visitor is obliged to adjust the choice of route and speed of skiing to his/her abilities, difficulty, traffic and condition of the ski slope, weather conditions and visibility;
  • overtaking on the ski slopes is allowed from both sides, and the overtaking skier is always responsible for making a safe overtaking movement;
  • stopping on sections of difficult orientation or on frequented sections of the ski slopes must be avoided;
  • without prior consent of LIPNO SERVIS s.r.o., no obstacles or snow structures (e.g. slalom, snow bridges, etc.) may be placed on the ski slopes;
  • every visitor is obliged to render assistance to an injured person and to report any injury forthwith to workers of LIPNO SERVIS s.r.o. of the Mountain Rescue Service;
  • every visitor must adhere to provisions of these rules and instructions issued by Authorized Persons and employees of the Mountain Rescue Service. Violation of these rules and instructions of Authorized Persons will lead to exclusion of the defaulting visitor from transport and such visitor’s full liability for any damage caused to the Operator of the Ski Resort or third person by his/her conduct;
  • persons who are drunk or under the influence of other intoxicating substances may not enter the ski slopes.  

The ski slopes are prepared mainly after the operation of means of transport stops. For this reason, the ski slopes are closed after the end of opening hours at 16:15 hours, when it is strictly forbidden to enter the ski slope with regard to increased risk of injury.

Taking into consideration snow and weather conditions, the following may be carried out even during the operation of the Ski Resort:

  • preparation of the ski slopes by snow vehicles. These vehicles will have the security warning light activated in such case.
  • artificial snowmaking on the ski slopes by technical snow. The snowmaking machines are indicated so as to be visible form an adequate distance or are fenced or surrounded with mesh. Skiers or snowboarders on the ski slopes must adapt the speed of skiing to ensure a safe ride through the section being treated with technical snow and refrain from endangering other skiers or snowboarders. Any interference with snow cannons is strictly forbidden.

Based on prior agreement, LIPNO SERVIS s. r. o. reserves the right to enable trainings and competitions of skiers and snowboarders on any of the ski slopes of Ski Resort Lipno. Visitors will be informed of this in a form of a written notification displayed at the ticket offices. The notification will include information as to the duration of the training or competition and the ski slope or its part to be used for these purposes. The designated ski slope or its part will be closed and clearly indicated by the organizer of the training or competition. It will be strictly forbidden for visitors to enter the ski slope that is closed and indicated as aforesaid.

During skiing lessons, the respective instructor has the following responsibilities in particular:

  • the ski slope of a reasonable level of difficulty will be chosen for training, 
  • the lessons will be organized with the view of the current situation on the ski slopes. 

IV. Operation of the Snowpark and Skicross Track 

In addition to other applicable obligations arising from the Operating Regulations, all visitors to the Snowpark and Skicross track are duty-bound to observe the following special provisions regarding the operation of the Snowpark and Skicross Track, specifically during the whole period of their stay in the areas of the Snowpark and Skicross Track:

  • riding and movement on and around the Snowpark and Skicross Track are exclusively at own risk;
  • the Snowpark is intended only for snowboarding and freestyle skiing; other activities are forbidden in the Snowpark;
  • the Skicross track serves to all skiers with adequate skiing skills to enable them safe ride through the Skicross Track;
  • there is a strict ban on removing of or other handling with the obstacles in the whole area of the Snowpark and Skicross Track. These activities are within the exclusive competence of the administrator of the Snowpark and Skicross Track;
  • skiers or snowboarders must not overestimate their abilities, capabilities and strength and are obliged to take care of their safety, using protective guards and helmet while staying in the Snowpark and Skicross Track;
  • the Operator of the area is not liable for any injuries and accidents caused in the Snowpark or Skicross Track;
  • visitors are obliged to maintain cleanliness in the Snowpark and its vicinity or in the Skicross Track, and must not behave in a way endangering other visitors’ safety;
  • skiing is forbidden at the time when snow cats are used to prepare the areas of the Snowpark and Skicross Track;
  • all visitors to the Snowpark and Skicross Track must respect instructions and orders issued by the administrator of the Snowpark and Skicross Track; if they fail to do so, visitors may be ordered to leave the Snowpark and Skicross Track immediately by the administrator;
  • an Authorized Person has a right to order any person who violates these Operating Regulations to leave the Snowpark or Skicross Track. 

V. Operation of the ski slope Školní

Apart from other applicable obligations arising from the Operating Regulations, all visitors to Ski Resort Lipno are obliged to comply with the following special provisions regulating the operation of the ski slope Školní, during their whole stay in the area: 

  • The ski slope Školní was developed for the purposes of the ski school “Lipno.skischool” (an operation unit of LIPNO SERVIS s. r. o.) and it is used as such by the Operator. The aera of the ski slope Školní is indicated and clearly separated from the public ski slopes.
  • Ski slope Školní serves for training of persons - clients of Lipno.skischool, who generally use the ski slope Školní while accompanied by an instructor of Lipno.skischool.
  • The ski slope Školní is used by visitors at their own risk. The Operator has no liability for any damage caused by weather or climatic conditions. Visitors must take care of their own safety and that of other visitors. The Operator is not liable for any damage to property and health of visitors if such damage is caused by behaviour contradicting valid legislation and these Operating Regulations.
  • The operation on the ski slope Školní is managed by an Authorized Person, who has a right to order any persons violating these Operating Regulations to leave the ski slope Školní, and a right to refuse to allow these persons to re-enter the ski slope Školní. Persons using the ski slope Školní are obliged to respect instructions issued by Authorized Persons.  
  • Only those persons who can provide evidence of purchasing a skiing course at Lipno.skischool will be allowed to enter the ski slope Školní.
  • The Operator reserves the right to decide that the ski slope Školní will be accessible to all visitors to Ski Resort Lipno during a period determined by the Operator in the winter season or during a certain part of any selected day. Any such decision made by the Operator will be communicated to visitors to the Ski Resort. In such case, obligations regarding the operation of the ski slope Školní enshrined in this Clause shall not apply. 

VI. FARE TARIFF CONDITIONS

A)

Following the purchase of a ticket, every Transport Participant must immediately check the data indicated on the ticket for correctness. Any discrepancies must be reported forthwith after the purchase of the ticket at the ticket office. Any requests for rectification of incorrect data given later shall be disregarded.

Transport Participants have the following obligations in particular:

  • to carry a valid ticket and submit the same at request of an Authorized Person, i.e. to present a travel document (ticket) for verification on each demand of the Operator’s authorized and duly identified attendant at the chairlift, at any time during the transport, or when staying in the area of the chairlift designated as an area accessible to the public only with valid travel documents, 
  • before getting on the vehicle, passengers must go through a turnstile, where the ticket will be checked and registered, 
  • passengers must observe instructions of Authorized Persons and directions (marks, warning signs, other signage) located on vehicles in the surrounding area.

Valid travel documents include:

  • time-based tickets, enabling a Transport Participant to enter into one or more Transport Contracts for all means of transport in the Ski Resort Lipno, within the distance and time validity of the document (hereinafter as the “Time-based Ticket”),
  • point ticket, which allows the passenger to travel repeatedly according to the number of points indicated on the ticket and subject to the type of the selected means of transport.

A Time-based Ticket issued for more than 1 day enables a Transport Participant to use the given means of transport in Ski Resort Lipno for the determined successive days, except for Time-based Tickets that allow Transport Participant to use the Ticket for 10, 20 or 30 days in the season. Seasonal tickets and the combined ski pass “Czech Skipass” are also understood as Time-based Tickets.  

After the purchase, a seasonal ticket must be collected from a ticket office of Ski Resort Office in person by a Transport Participant, in whose name the seasonal ticket is issued. When the seasonal ticket is collected, a photograph will be taken of the respective Transport Participant. Seasonal tickets can be collected no earlier than on the day of official opening of the winter season.   

Unless otherwise provided hereinafter, tickets are non-transferrable and enable its holders to use the means of transport in Ski Resort Lipno during the determined validity period, at all times only for that Transport Participant who first activated the given ticket by passing the same through the verification turnstile. During the applicable validity period of the ticket, the Travel Participant must not allow any third person to use the ticket for travelling by the given means of transport in Ski Resort Lipno, the ticket must not be sold to any third person, loaned or leased to any third person or otherwise altered (hereinafter as the “Rule of Ticket Non-transferability”). The Operator has a right to check whether the above Rule is complied with by Transport Participants, and in case of its breach, the Operator may proceed in accordance with the rules mentioned hereinafter. 

The Rule of Ticket Non-transferability does not apply to the following types of tickets: point ticket, Time-based Ticket, which may be used by a Travel Participant for 10, 20 or 30 days in the season. The rules for using the Czech Skipass, including the rule of non-transferability of the Czech Skipass, are regulated in the General Business Terms and Conditions of the Czech Skipass. Travel Participants are advised by the Operator that for the reason of performance of the Rule of Ticket Non-transferability, Travel Participants will be photographed when first passing and first activating their ticket through verification turnstiles (hereinafter as the “Reference Photograph”). To this end, verification turnstiles are automatically equipped with cameras. Passing through verification turnstiles, Transport Participants agree that the Operator make take photographs of Transport Participants. On a continuous basis, the Operator will compare the Reference Photograph with photographs taken every time when Travel Participants pass through verification turnstiles (hereinafter as the “Control Photograph”). A Control Photograph will be deleted automatically by the next Control Photograph taken when the Travel Participant passes, next time, through the verification turnstile.

If any discrepancies are found between the Reference and Control Photographs, the Operator is entitled to block the given ticket, which will no longer be usable, without compensating the nominal price of the ticket. In such case, the Travel Participant has a right to address the reasons for blocking his/her ticket at the complaint ticket office of Ski Resort Lipno. The complaint ticket office is clearly indicated as such by the Operator.  

In the case of seasonal tickets, in addition to the above-mentioned checks, the Operator is entitled to check - by means of Reference and Control Photographs taken - whether the seasonal ticket is used by the given Transport Participant also by visual checks directly when persons using seasonal tickets pass through verification turnstiles. In such case, an Authorized Person will ask a Transport Participant to identify himself/herself (e.g. take off the ski helmet, balaclava, hat, etc.), or to prove in another manner that he/she is indeed an authorized Transport Participant.

B)

Fare refunds in case of closure of Ski Resort Lipno exclusively on the grounds of a crisis measure announced under the Crisis Act or as a consequence of an extraordinary measure ordered under separate legislation or quarantine ordered under the Act on Public Health Protection, or for the reason of other measures imposed in the context of the anti-epidemic system of the Czech Republic (hereinafter as the “Governmental Measures”), throughout the waiting time for a rail vehicle and during the whole journey (hereinafter also referred to as “Closure of Ski Resort Lipno due to Governmental Measures”):

  1. A Time-based Ticket, except for a ticket that can be used by a Travel Participant for a certain number of days in the winter season, seasonal ticket or combined ski pass Czech Skipass (these types of ticket are subject to Clauses 2, 3 or 5 below in this section of the Operating Regulations) 

 

  • Under the conditions set out in these Operating Regulations, the Operator shall refund the Transport Participant for a pro-rata part of the price of a Time-based Ticket that the Travel Participant was unable to use in full for the reason of the Closure of Ski Resort Lipno due to Governmental Measures. 
  • The refunded amount will be calculated as follows: total price of the Time-based Ticket / number of days for which the ticket was bought * number of days that the Travel Participant was unable to use the Operator’s services for the reason of the Closure of Ski Resort Lipno due to Governmental Measures. 
  • The refund of a pro-rata part of the price of the Time-based Ticket for the Closure of Ski Resort Lipno due to Governmental Measures is subject to the following conditions:
    1. The Travel Participant delivers a written application to the address info@lipnocard.cz, and this application contains:
      1. A copy of the receipt issued to the Travel Participant when paying the Time-based Ticket; the copy must clearly show the date of purchase of the Time-based Ticket, receipt number and WTP (unique identification number) of the Time-based Ticket;
      2. Number of the account to which the money should be returned.
    2. The application must be sent by Travel Participant no later than 30 days of the day when the Closure of Ski Resort Lipno due to Governmental Measures takes place.
    3. The Operator is obliged to attend to the Travel Participant’s application within 30 days.  

 

  1. Time-based Ticket that can be used by the Travel Participant for a certain number of days in the winter season 

 

  • Observing the conditions set out in these Operating Regulations, the Operator shall refund the Travel Participant for a pro-rata part of the price of the Time-based Ticket that can be used by the Travel Participant for a certain number of days and which the Transport Participant was unable to use in full for the exclusive reason of the Closure of Ski Resort Lipno due to Governmental Measures. 
  • The refunded amount will be determined according to these rules: 
    1. If Ski Resort Lipno operates in the winter season for a period shorter than 30 days exclusively for the Closure of Ski Resort Lipno due to Governmental Measures, the Operator - under conditions stipulated in these Operating Regulations - will refund the Travel Participant for a price of unused days of the Time-based Ticket. The price of one unused day will be calculated as follows: price of the ticket / number of days for which the Time-based Ticket was issued. 
  • The pro-rata part of the price of the Time-based Ticket will be refunded subject to the following conditions:
    1. The Travel Participant delivers a written application to the address info@lipnocard.cz, and this application contains:
      1. A copy of the receipt issued to the Travel Participant when paying the Time-based Ticket; the copy must clearly show the date of purchase of the Time-based Ticket, receipt number and WTP (unique identification number) of the Time-based Ticket;
      2. Number of the account to which the money should be returned.
    2. The application must be sent by Travel Participant no later than 30 days of the day when the Closure of Ski Resort Lipno due to Governmental Measures takes place.
    3. The Operator is obliged to attend to the Travel Participant’s application within 30 days.

 

  1. Seasonal ticket

 

  • Under the conditions laid down in these Operating Regulations, the Operator shall refund the Travel Participant for a pro-rata part of the price of the seasonal ticket which could not be used in full by the Travel Participant after collecting the ticket in person from the ticket office of Ski Resort Lipno, for the exclusive reason of the Closure of Ski Resort Lipno due to Governmental Measures. 
  • The refunded amount will be determined according to these rules:
    1. As per the conditions stipulated in these Operating Regulations, the Operator will refund the Travel Participant for a 1/8 of the purchase cost of the seasonal ticket if, after the winter season was officially opened, the Travel Participant was unable to use the travel services exclusively for the Closure of Ski Resort Lipno due to Governmental Measures for a period exceeding 15 calendar days.
    2. For every expired 15 calendar days, when the aforesaid Closure of Ski Resort Lipno due to Governmental Measures continues to last, the Travel Participant is entitled to be refunded another 1/8 of the purchase price of the seasonal ticket.  
    3. The days during which Ski Resort Lipno is closed for the Closure of Ski Resort Lipno due to Governmental Measures are counted up.
  • Moreover, the refund of the pro-rata part of the price of the seasonal ticket is subject to the following conditions:
    1. The Travel Participant delivers a written application to the address info@lipnocard.cz, and this application contains:
      1. A copy of the receipt issued to the Travel Participant when paying the seasonal ticket; the copy must clearly show the date of purchase of the seasonal ticket, receipt number and WTP (unique identification number) of the seasonal ticket;
      2. Number of the account to which the money should be returned;
  • The application may be sent by the Travel Participant no earlier than on the first day of the official closing of the winter season in Ski Resort Lipno. The application must be sent no later than within 15 days of closing the winter season in Ski Resort Lipno, but by 20 April at the latest of the given year in which the relevant winter season ends.
  • The Operator is obliged to attend to the Travel Participant’s application within 30 days.
  1. Point ticket
  • Under the conditions of these Operating Regulations, the Operator shall refund the Travel Participant for a pro-rata part of a point ticket that could not be used in full by the Travel Participant for the exclusive reason of the Closure of Ski Resort Lipno due to Governmental Measures. 
  • The refunded amount will be determined according to these rules:
    1. If Ski Resort Lipno is closed for a period not exceeding 30 days during the winter season for the exclusive reason of the Closure of Ski Resort Lipno due to Governmental Measures, following the conditions set forth in these Operating Regulations, the Operator will refund the Travel Participant for the price of unused point. The price of one point is calculated as follows: price of the ticket / 300 points.  
  • In addition, the refund of the pro-rata part of the point ticket is subject to the following conditions: 
    1. The Travel Participant delivers a written application to the address info@lipnocard.cz, and this application contains:
      1. A copy of the receipt issued to the Travel Participant when paying the point ticket; the copy must clearly show the date of purchase of the point ticket, receipt number and WTP (unique identification number) of the point ticket;
      2. Number of the account to which the money should be returned.
  • The application may be sent by the travel Participant no earlier than on the first day after the official closing of the winter season in Ski Resort Lipno. The application must be sent no later than within 15 days of closing the winter season in Ski Resort Lipno, but by 20 April at the latest of the given year in which the relevant winter season ends.
  • The Operator is obliged to attend to the Travel Participant’s application within 30 days.

 

  1. Combined seasonal ski pass “Czech Skipass”
  • The Operator shall refund the Travel Participant for a pro-rata part of the combined seasonal ski passCzech Skipass” that the Travel Participant could not use in full for the exclusive reason of the Closure of Ski Resort Lipno due to Governmental Measures, in accordance with conditions set forth in the General Business Terms and Conditions of Czech Skipass.

The Operator expressly points out that the above conditions for refunding a pro-rata part of the price of tickets exclusively apply to a situation when the Closure of Ski Resort Lipno due to Governmental Measures takes place.

The Operator is not obliged to refund a pro-rata part of tickets in situations different from those delineated in these Operating Regulations, especially if, for example, Ski Resort Lipno is closed / not opened owing to adverse weather conditions.   

C)

Group discounts are provided only to organized groups. A list of names of all group members, with a stamp of the respective school or organization, must be submitted to claim a group discount.

D)

Provision of compensations in case of accident, injury or illness 

If, during the validity period of a Time-based Ticket that is issued for more than 1 day and enables the Travel Participant to use the means of transport in  Ski Resort Lipno for a determined number of successive days, the Travel Participants suffers an injury, accident or falls ill, provably during the period for which the given Time-based Ticket was issued, the Travel Participant may require that the Operator refund the Travel Participant for a pro-rata part of the price of the Time-based Ticket. 

To claim the refund of a pro-rata part of the price of Time-based Ticket as per this Clause of the Operating Regulations, the Travel Participant (or his/her legal representative) is obliged to provide a medical certificate that proves the fact based on which the refund of a pro-rata part of the price of the Time-based Ticket is required under this Clause hereof, along with a copy of the receipt issued to the Travel Participant when paying the Time-based Ticket; the copy must clearly show the date of purchase of the Time-based Ticket, receipt number and WTP (unique identification number) of the Time-based Ticket. 

The amount that will be refunded out of the price paid for the Time-based Ticket to the Travel Participant as per this Clause hereof will be calculated on the basis of the following formula:   

- Price of the Time-based Ticket / number of days of validity of the ticket * unused days of validity of the ticket (a day when the ticket was not used for even a single ride is not understood as an unused day of validity of the ticket)

VII. Common provisions

Protection of passengers’ personal data:

  1. Provision of personal data in the cases delineated in legislation of general application [e.g. Section 37(4)(d) of Act No. 266/1994 Coll., on Rail System, as amended] does not contradict Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter as the “GDPR”), since the processing is necessary with the view of the Operator’s legitimate interests. Information on personal data processing for these cases is available from the ticket offices of Ski Resort Lipno.

These Operating Regulations do not apply to the educational playground FOX PARK, which is subject to separate Operating Regulations, which were issued by the Operator LIPNO SERVIS s.r.o., and which must be observed by visitors to the educational playground FOX PARK.

If a consumer dispute arises between LIPNO SERVIS s.r.o. and the customer with respect to a contract of services, and this dispute cannot be resolved amicably, the consumer  may lodge a motion for out-of-court resolution of the given dispute at the competent organization for out-of-court resolution of consumer disputes, i.e.
Česká obchodní inspekce [Czech Inspection Trade Authority]
Ústřední inspektorát – oddělení ADR [Central Inspectorate - ADR Department]
Štěpánská 15
120 00 Prague 2
Email: adr@coi.cz
Web: adr.coi.cz

 

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